Note: The job is a remote job and is open to candidates in USA. CaseWorthy, Inc. provides a platform serving organizations in human services, healthcare, nonprofit, and government-related sectors. The Executive Account Manager owns the company's most strategic enterprise relationships, leading executive engagement, renewals, expansions, complex negotiations, escalations, and customer-informed business strategy while coaching other Account Managers.
Responsibilities
- Own the enterprise-level relationship for CaseWorthy's most strategic, highest-value accounts, acting as the customer's executive sponsor and primary business relationship owner
- Build and sustain peer-level relationships with C-suite and, where applicable, board-level stakeholders at customer organizations; partner with CaseWorthy's own executive team on joint executive sponsorship for the highest-stakes relationships
- Lead complex, multi-year contract negotiations and enterprise commercial structuring, with latitude to shape pricing and terms within company guardrails
- Own renewal and expansion strategy for the portfolio, with direct accountability for retention and ARR growth at the top of the customer base
- Serve as the senior escalation point for customer-impacting issues across the Account Management organization, coordinating executive-level response when needed
- Represent the voice of the customer at the executive level, feeding strategic account insight into product roadmap, go-to-market, and packaging decisions
- Lead executive business reviews and strategic planning sessions, connecting platform outcomes to enterprise-level mission and organizational goals
- Coach and develop a cohort of Account Managers, contributing to account planning methodology and best practices across the broader team
- Maintain deep working knowledge of the CaseWorthy platform, its applications, and embedded capabilities in order to represent platform strategy and vision credibly at the executive level
- Stay current on market, competitive, and regulatory dynamics affecting CaseWorthy's largest strategic customers
- Ability to travel up to 10% as needed
- Perform other duties as assigned
Skills
- 8-10+ years of experience in account management, customer success, or sales, with a track record specifically at the enterprise or strategic-account level in B2B SaaS serving human services, healthcare, nonprofit, or government customers
- Demonstrated experience building and sustaining C-suite and, ideally, board-level relationships; comfortable operating as an executive peer
- Proven track record leading complex, multi-year enterprise contract negotiations
- Experience representing customer strategy internally — informing product, GTM, or executive decision-making with account insight
- Experience formally coaching or leading other account managers (people leadership or player-coach experience)
- Executive-level written and verbal communication skills, including experience preparing board-level or C-level briefing materials
- Willingness to travel for on-site executive engagements
- Bachelor's degree required
- Experience in one or more CaseWorthy verticals: HMIS/homelessness services, aging services, HCBS/I&DD, victim services, workforce development, behavioral health, or child welfare
- Prior experience in a formal enterprise-relationship role — e.g., Executive Account Manager, Strategic Account Director, or Key Account Director
- MBA or equivalent advanced degree a plus
Company Overview