Note: The job is a remote job and is open to candidates in USA. EverCommerce is a service commerce platform providing integrated SaaS solutions for service-based businesses, with EverPro serving home and field service companies. The Salesforce Administrator will serve as a Center of Excellence for Sales, SalesOps, and Product processes while supporting system operations, documentation, data migration, and administrative support across multiple platforms.
Responsibilities
- Serve as a Center of Excellence for Sales, SalesOps, and Product business processes
- Support the System Operations leader in leading the current state evaluation of our subsidiary businesses and lead process and systems documentation efforts
- Support the System Operations leader in developing the project scope to professionalize operations into a central tech-stack, contributing ideas and proposing solutions
- Own your project action items and support our Project Managers in maintaining detailed project plans for each transformation effort
- Co-author technical documentation, administrative best practices, and frameworks for implementing and maintaining those best practices across the portfolio in JIRA and Confluence
- Drive the data migration exercises for subsidiaries moving from one platform to another within these consolidation projects
- Provide administrative support and development bandwidth across varying platforms in the following categories: + CRMs (Salesforce Sales Cloud, Zoho, HubSpot, etc.) + Sales Enablement solutions (Salesforce HVS, SalesLoft, Outreach, InsideSales, etc.) + eSignature (Docusign, Conga, etc.) + Support Platforms (SFDC Service Cloud, SFDC Experience Cloud, Zendesk, etc.) + Project Management (TaskRay, Asana, etc.)
Skills
- 5+ years of experience as a Salesforce administrator
- Excellent communication and stakeholder management skills
- Experience gathering, documenting, and validating business and functional requirements
- Experience creating process flows, user stories, use cases, or functional specifications
- Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions
- Experience working with cross-functional teams in a matrixed environment where priorities are shared across multiple departments
- Familiarity with change management and user adoption best practices
- Experience facilitating workshops, stakeholder interviews, or requirements gathering sessions
- Worked in an agile environment or with software development products like JIRA and their equivalent or would like to learn how to
- This role can be based anywhere in the United States
- Please note that you must be eligible to work without sponsorship to qualify for this position
- This role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview