Note: The job is a remote job and is open to candidates in USA. itD is seeking a highly organized, creative, and results-driven Event Operations Manager to support the planning and execution of large-scale corporate conferences and experiential events. The role will serve as a key member of the event team, responsible for managing complex event operations and ensuring exceptional attendee experiences.
Responsibilities
- Serve as the Event Operations & Program Management lead, owning processes from planning through post-event reporting for WebexOne
- Lead designated workstreams for WebexOne, including logistics, staffing, security, vendor management, space planning, and furniture and décor
- Develop and manage comprehensive project plans, timelines, milestones, and deliverables to ensure successful event execution
- Lead cross-functional workstreams and facilitate collaboration among marketing, product, sales, executive communications, technical teams, agencies, and external vendors
- Coordinate and facilitate weekly planning meetings and status updates with stakeholders and vendor partners
- Oversee event logistics, venue operations, staffing, housing support, and attendee experience initiatives
- Plan and execute ancillary events, executive meetings, receptions, and customer engagement opportunities
- Manage event staffing plans and preparation and scheduling of brand ambassadors and event support staff
- Lead security planning and coordination for large-scale, multi-day events
- Manage relationships with event agencies and third-party vendors, including contracts and deliverables
- Create executive presentations, planning materials, post-event reports, and recommendations for future improvements
- Partner with Event Directors and Event Leads to drive cross-functional alignment and ensure successful event delivery
- Support planning and execution of additional events with expo booth and speaking sponsorships, as assigned
- Step in to support additional responsibilities and address operational gaps in an ever-changing event environment
Skills
- Bachelor's degree in Business, Marketing, Communications, Hospitality, Event Management, Project Management, or a related field
- 5+ years of experience in event management, operations, or project management supporting large-scale, in-person and hybrid first-party events, including conferences, tradeshows, and executive customer experiences
- Demonstrated experience managing complex, cross-functional event programs with multiple internal stakeholders and external vendors
- Experience planning and executing conferences, tradeshows, and customer engagement events
- Proven ability to manage event staff supporting large-scale, multi-day events
- Exceptional project management and organizational skills
- Strong leadership and interpersonal skills
- Excellent written and verbal communication skills
- Strong problem-solving skills with a solutions-oriented mindset
- Ability to thrive in fast-paced, high-pressure environments
- High attention to detail and commitment to operational excellence
- Proficiency in Microsoft Office, SharePoint, Smartsheet, and project management platforms
- Willingness to travel to support on-site event execution
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Paid holidays
- 401K + matching
- Networking & career learning and development programs
Company Overview