Note: The job is a remote job and is open to candidates in USA. Tata Consultancy Services is seeking an EUC Administrator to support end-user computing environments. The role provides L2/L3 technical support, troubleshoots remote access, endpoint, application, printer, Office 365, and VPN issues, and manages incidents, service requests, problem tickets, and escalations.
Responsibilities
- Provide L2/L3 technical support for end-user computing environments
- Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access
- Diagnose and resolve printer-related issues (network printers, driver issues, print queues)
- Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint)
- Perform VPN troubleshooting (connectivity, authentication, latency issues)
- Handle Application Remediation (Soft IMAC activities):
- Software installations, upgrades, patching
- Application compatibility fixes
- Packaging and deployment support
- Manage incident, service request, and problem tickets within SLA timelines
- Perform root cause analysis (RCA) for recurring issues
- Support device configuration and endpoint management
- Collaborate with IT infrastructure teams for escalations and service improvements
- Maintain know ledge base and documentation for known issues
Skills
- Windows 10/11 troubleshooting
- Hardware & software issue resolution
- Active Directory (user management, group policies)
- Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)
- Remote Desktop Protocol (RDP)
- Citrix / VMware Horizon (VDI environments)
- VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)
- Printer troubleshooting (network printers, drivers, spooler services)
- Laptop/Desktop imaging and support
- Microsoft Office 365 troubleshooting
- Microsoft Teams, OneDrive, SharePoint support
- Email troubleshooting (Exchange / Outlook issues)
- Application deployment & remediation
- Software packaging basics
- Patch management support
- SCCM (Microsoft Endpoint Configuration Manager) – Basic knowledge
- Microsoft Intune – Device & application management
- Group Policy (GPO)
- Strong troubleshooting & analytical skills
- Customer-centric mindset
- Ability to manage multiple priorities
- Excellent communication skills
- BACHELOR OF COMPUTER SCIENCE
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company Overview
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