Note: The job is a remote job and is open to candidates in USA. Empower is a financial services company helping customers achieve financial freedom. The Equity Compensation Consultant supports employee shareholders through personalized education, financial wellness conversations, equity plan assistance, transaction support, and consultative relationship management.
Responsibilities
- Serve as the primary point of contact for employee shareholders by delivering exceptional service through inbound phone interactions and proactive follow-up
- Build trusted relationships with shareholders through personalized education, financial wellness conversations, and ongoing support that fosters long-term engagement
- Educate participants on equity compensation plans, including Restricted Stock Units (RSUs), Non-Qualified Stock Options (NSOs), Incentive Stock Options (ISOs), Performance Share Units (PSUs), Stock Appreciation Rights (SARs), and Employee Stock Purchase Plans (ESPPs)
- Help participants understand equity award vesting, taxation, exercise and sale transactions, enrollment processes, and available digital tools
- Conduct meaningful financial wellness conversations that uncover participant needs and connect equity compensation benefits to broader financial goals
- Recognize opportunities to introduce participants to additional Empower financial planning and wealth management resources, facilitating warm handoffs to the appropriate specialists when additional guidance may benefit the participant
- Take ownership of participant inquiries from initial contact through resolution, coordinating with internal business partners to ensure timely, accurate, and seamless outcomes
- Support equity-related transactions including account setup, ESPP enrollment, stock option exercises, restricted stock transactions, trade execution support, and account servicing
- Demonstrate care, competence, character, and compassion in every participant interaction while delivering an exceptional shareholder experience
- Maintain accurate participant records and documentation in accordance with FINRA, SEC, company policies, and quality standards
- Stay informed on equity compensation trends, financial markets, tax considerations, and regulatory developments affecting stock plan participants
- Proactively identify opportunities to improve participant engagement, enhance the client experience, and contribute to business growth through consultative relationship management
- Serve as a positive team contributor by mentoring peers, sharing knowledge, and fostering a collaborative, high-performing environment
- Adapt to changing business priorities while maintaining professionalism, flexibility, and a commitment to continuous improvement
- Perform other duties as assigned in support of departmental and organizational objectives
Skills
- Candidates must be able to work shifts between those hours
- Bachelor's degree or an equivalent combination of education and professional experience
- FINRA Series 7 license required
- FINRA Series 63 license required
- FINRA Series 65 or Series 66 required
- FINRA Fingerprinting required
- Minimum of one to two years of experience in equity compensation, stock plan administration, financial services, wealth management, brokerage operations, or a related client-facing financial services role
- Certified Equity Professional (CEP®) Level 1 required or obtained within six to twelve months of hire
- Strong knowledge of equity compensation plans, including RSUs, NSOs, ISOs, PSUs, SARs, and ESPPs
- Understanding of participant-level tax implications associated with equity compensation
- Strong knowledge of financial wellness concepts and the ability to connect equity education to broader financial planning principles
- Demonstrated consultative relationship management skills with the ability to build trust, uncover participant needs, and identify opportunities to deepen client engagement
- Self-motivated, results-oriented professional with a proactive approach to participant outreach, follow-through, and relationship development
- Experience balancing exceptional client service with business development or client growth objectives within a financial services environment
- Experience using CRM systems, stock plan administration platforms, Microsoft Office Suite, and reporting tools
- Excellent communication, relationship management, and problem-solving skills with the ability to explain complex financial concepts in a clear and engaging manner
- Strong attention to detail, organizational skills, and commitment to regulatory compliance
- Demonstrated professionalism, dependability, integrity, and ethical conduct
- Ability to thrive in a fast-paced, evolving environment while managing multiple priorities
- Applicants must be authorized to work for any employer in the U.S
- For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption
- You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet
- MBA or other advanced degree
- Experience working in stock plan administration, equity compensation consulting, or a financial services contact center supporting stock plan participants
- Experience supporting publicly traded company equity compensation programs
- Knowledge of executive equity compensation, Rule 144 transactions, Section 16 insider requirements, or other advanced equity compensation concepts
- Experience using stock plan administration platforms
- Demonstrated success strengthening client relationships through proactive outreach and consultative financial conversations
- Entrepreneurial mindset with a passion for continuous improvement, relationship building, and delivering exceptional client and business outcomes
- Passion for improving financial literacy and helping participants maximize the value of their equity compensation
Benefits
- Flexible work environment
- Fluid career paths
- Internal mobility
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
- Remote work arrangement
- Necessary computer equipment will be provided
Company Overview