Note: The job is a remote job and is open to candidates in USA. Polaris Advisors is recruiting an experienced Epic Willow Analyst for a long-term managed services engagement with an unnamed healthcare organization. The role supports Epic Willow production operations, pharmacy and medication-management workflows, application maintenance, and issue resolution in a remote capacity.
Responsibilities
- Provide day-to-day production support for Epic Willow applications
- Troubleshoot and resolve application issues, configuration defects, workflow interruptions, and system errors related to pharmacy operations
- Support medication ordering, verification, dispensing, medication administration, and other pharmacy-related workflows, as applicable to the supported Willow application
- Manage incidents, service requests, and application changes in accordance with established service-level agreements (SLAs)
- Perform root cause analysis and implement corrective actions to prevent recurring issues
- Support application maintenance, configuration updates, enhancements, testing, and release-related changes
- Identify opportunities to improve application stability, pharmacy workflows, and medication management processes
- Collaborate with pharmacists, pharmacy technicians, nurses, clinical stakeholders, and IT teams to resolve issues and optimize application performance
- Assist with workflow validation and testing to ensure application changes meet operational and clinical requirements
- Maintain application documentation and follow established support procedures
- Participate in on-call rotations, after-hours maintenance, and escalation coverage as required
Skills
- Hands-on experience supporting Epic Willow applications in a healthcare environment
- Understanding of pharmacy operations, medication management, and related clinical workflows
- Experience providing production support and troubleshooting healthcare IT applications
- Knowledge of incident management, service requests, and application maintenance processes
- Strong analytical, problem-solving, and communication skills
- Ability to collaborate effectively with pharmacy professionals, clinical stakeholders, and technical teams
- Strong English communication skills
- Experience working in a managed services environment
- Familiarity with SLAs, root cause analysis, and continuous improvement processes
- Experience with Epic Willow application configuration, testing, upgrades, and enhancements
- Epic Willow certification
- Experience supporting pharmacy systems in a hospital or health system environment
Benefits
- Remote – United States
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