Note: The job is a remote job and is open to candidates in USA. Sharp HealthCare is seeking an Epic Systems Analyst to provide operational support, change management, and ongoing maintenance for IT applications supporting Health Plan Tapestry. The role analyzes and troubleshoots application issues, supports client workflows, participates in projects, configures and tests systems, and collaborates with stakeholders and vendors.
Responsibilities
- Working under the direction of the Manager, and/or Lead, the Systems Analyst role within IT provides operational support, change management, and ongoing maintenance for IT Applications
- Provides quality support for assigned applications and performs analysis and troubleshooting
- Portrays competency for operational, application and administration duties required to support Sharp's environment in a highly available manner
- Provides direct support for the IT applications and supports the effective and efficient use of computing resources and facilitate client workflows
- May participate in project initiatives, planning activities, and collaborate with other Analysts
- Ensures effective communication with stakeholders
- Identifies key stakeholders who are internal and external to IS. Includes various stakeholder roles, for example, process owner, approver, resource, team member, or interested party
- Uses a variety of written and oral communication tools and techniques that are appropriate for the message and the audience. For each stakeholder, the goal is that they receive the communication they want, and that it is delivered when and how they want to receive it
- Develops and achieves consensus on communication plans
- Evaluates communication plans and refines processes for improvement
- Works closely with the IS help desk to provide education and otherwise facilitate the resolution of problems
- Works with client leadership in obtaining input on projects and enhancements
- Coordinates interactions with key vendors
- Proactively communicates completion dates. Communicates in a timely fashion both to the requestor and management when project schedules may not be met
- Ensures adequate communication of operational issues
- Shares ideas and information with others who might find them useful
- Exercises leadership role with clients to promote customer satisfaction
- Demonstrates content expertise regarding applications and business operations and receives satisfactory customer feedback
- Identifies client expectations and priorities through effective communication and interaction
- Resolves conflicts with client expectations and department priorities. Under the guidance of the manager or designee
- Proposes and implements creative solutions to problems
- Participates in the interactions with clients to ensure understanding, agreement and attainment of project goals
- Participates in training with other departments as requested
- Utilizes effective and creative problem solving techniques within Information System's accepted framework to develop quality services and resolve problems
- Analyzes and supports effective client workflow
- Performs problem analysis using sound judgment, initiative, and discretion
- Analyzes user needs/requirements through: user interaction, review of department policies/procedures, and review of system capabilities; ensures attainment of optimal functionality and user satisfaction
- Identifies root cause and recommends viable solutions
- Conducts analysis of proposed solution's impact to other applications
- Seeks out required data for problem analysis and resolution
- Uses effective interviewing skills to elicit client requirements
- Responds to issues in a manner and time frame consistent with the department guidelines, including ticket transfer procedures, if transferring is appropriate
- Uses application specific tools to monitor system health as needed
- Participates in the development of an accurate scope, definition, and charter for the project
- Participates in development of training plan
- Ensures execution of training plan
- Determines and plans for appropriate project task support and task communication
- Participates in risk identification and mitigation
- Follows approved project management standards
- Reports progress of the implementation
- Configures, develops, and executes plans to ensure optimum system performance
- Ensures the appropriate use of test environments
- Performs testing using established test plans and document results
- Consistently maintains software changes across the production and test environments according to IS policy
- Develops test scripts that include standard functionality, client workflow, tables/dictionaries, screen design, system options and rules
- Ensures that production delays do not occur due to negligence or failure to following proper procedures
- Follows change management procedures
- Follows scheduled and unscheduled Downtime Processes and disaster recovery procedures
- Demonstrates knowledge of and adherence to Sharp Security policies
- Demonstrates awareness of vendor SLA's response time, resolution time and escalation time
- Actively collaborates with peers, seeks mentoring to improve knowledge
- Works with team members to Develop and perform User Acceptance Testing plans
Skills
- 3 Years experience in a health system that include systems analysis and/or information technology activities
- Complete all IT Proficiency Requirements within one year (if applicable)
- Proficiency in the applications supported by the department, Microsoft Office Suite, MS Project, and Project Web App
- Must be able to calmly and professionally respond to frequent deadlines for reports and related tasks, and to prepare work and presentations on short notice
- Uses telephone frequently; must be able to hear and speak clearly by telephone
- Bachelor's Degree in an applicable field, such as Health Information Technology, Computer Science, Business Administration, Nursing, or Health Care Administration preferred
- Relevant experience in excess of 3 years health Services, or appropriate certifications may be substituted
- Certified Lean Six Sigma White Belt - Preferred
- Certification directly related to the application being supported (if applicable) - Preferred
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