Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is dedicated to transforming patient access to healthcare. They are seeking a Radiant/OpTime Epic Analyst to ensure the smooth functioning of Radiant workflows, diagnose issues, and build strong customer relationships.
Responsibilities
- Own the day-to-day functionality of the Radiant department, resolving tickets and keeping workflows running as intended
- Diagnose reported issues by analyzing workflows and data to identify root causes and contributing factors
- Build, test, and validate changes in Epic Radiant so they meet expectations and avoid regressions
- Support OpTime and Cardiology interface workqueues for customers as needed
- Complete upgrade notes and upgrade build, testing changes ahead of go-live
- Document requirements, build decisions, and test results clearly to support clean handoffs and auditability
- Deliver assigned work in line with SLAs, quality standards, and performance expectations
- Proactively identify issues and escalate when risk, complexity, or impact exceeds defined thresholds
- Partner with customer and internal stakeholders to align on priorities, constraints, and upcoming changes
- Build trusted relationships to become the go-to Radiant subject matter expert for the customers you support
Skills
- 2+ years delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation
- Active Epic Radiant and Epic OpTime certifications, required at time of hire
- Hands-on Radiant experience, paired with operational and clinical workflow knowledge, ideally gained in a health system or consulting setting
- Strong analytical and problem-solving skills, with the ability to investigate root causes and recommend sound solutions
- Ability to work autonomously and stay self-sufficient in Radiant, owning your work reliably from start to finish
- Clear communication across technical and non-technical audiences, with proactive escalation when issues arise
- Strong attention to detail and time management, with a track record of meeting SLAs
- Rapport-building skills and comfort adapting to change in a fast-paced, start-up environment
- Additional Epic certifications beyond Radiant and OpTime
- Experience managing multiple workstreams or tasks in parallel across systems, stakeholders, and delivery workflows
- Experience working on a distributed or remote team
Benefits
- Comprehensive medical, dental, and vision coverage;
- Paid time off;
- 401(k);
- Parental leave;
- Career development support; and more
- Paid, structured onboarding and ongoing mentorship
Company Overview