Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. The Epic Patient Experience Application Analyst contributes to the strategy, design, and optimization of the Epic Patient Experience product suite by providing subject-matter expertise, informing best-practice workflows, delivering system enhancements, and supporting organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades.
Responsibilities
- The Epic Patient Experience Application Analyst plays a key role on OCHIN’s Epic Product Team, contributing to the strategy, design, and optimization of the Epic Patient Experience product suite
- This role provides subject-matter expertise, informs best-practice workflows, delivers system enhancements, and supports organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades
Skills
- Minimum of
- At least 5 years of experience as an Analyst
- Current certification in the assigned Epic application(s)MyChart, Hello World, and/or Cheers (at least 2)
- Work history in Healthcare IT is required
- Demonstrated experience in system application build
- Strong understanding of Patient Experience workflows, analytics and technology
- Experience with building system application packages and moving through multiple environments
- Strong understanding of various patient experience functionalities for Community Connects, Critical Access Hospitals, and Rural Healthcare
- Strong communication skills – able to communicate with both application and technical team members, as well as end users
- Consistently acts with integrity and accountability
- Process and detail-oriented, with a strong focus on data-driven decision making
- Proactive, self-motivated, and solution oriented
- Reading, speaking, writing, and understanding English
- This position requires a virtual home-office environment, working remotely
- Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
- (OR) Travel may be required nationally based on business requirements for OCHIN
- Nice to Have Certifications: Prelude, Welcome, Cadence
Benefits
- Remote work from home
- Opportunity for professional advancement
- Healthy work-life balance
Company Overview