Note: The job is a remote job and is open to candidates in USA. HCTec is seeking a Clinical Applications Analyst with Epic OpTime expertise to support perioperative clinical applications and workflows. The role provides analysis, configuration, testing, troubleshooting, project leadership, customer liaison support, and end-user education for Epic OpTime and related applications.
Responsibilities
- Provide high-level analysis and support for mid-complexity projects and the EHR applications affected by those initiatives
- Provide hands-on support, maintenance, configuration, testing, and troubleshooting for Epic OpTime and related perioperative clinical workflows
- Analyze and optimize Epic OpTime functionality, including surgical case scheduling, perioperative workflows, preference cards, and related application integrations
- Lead initiatives and projects in collaboration with technical, operational, and clinical staff
- Serve as a subject matter expert for assigned applications and translate customer requirements into feasible application options
- Act as the liaison between customers and support teams to resolve mid-complexity issues efficiently and effectively
- Maintain a high level of responsiveness and follow the service provider/customer chain of accountability that ultimately supports patient care
- Develop, implement, and present educational and technology-learning programs for end users
- Assess end-user performance during technology-learning programs to validate successful competency
- Document work, communicate status and risks, and complete assigned responsibilities under general supervision
- May assist with Epic Anesthesia and Lumens as well
Skills
- MUST be authorized to work independently on W2
- Demonstrated Epic OpTime experience supporting perioperative clinical applications and workflows
- Experience configuring, testing, troubleshooting, and optimizing Epic OpTime functionality
- Experience supporting and maintaining electronic health record applications
- Ability to analyze mid-complexity issues and translate customer requirements into practical application solutions
- Experience leading initiatives or projects and collaborating across technical, operational, and clinical teams
- Experience developing and delivering end-user education or technology-learning programs
- Strong customer service, communication, problem-solving, and relationship-management skills
- Bachelor's degree and 2 years of work experience
- Associate's degree and 4 years of work experience
- If no degree must have at least 6 years of work experience
Benefits
- Full-time permanent employment
- 100% remote work
Company Overview