Note: The job is a remote job and is open to candidates in USA. UnityPoint Health is hiring an Epic Instructional Design Analyst to support training and education for the Epic electronic health record and integrated third-party clinical and operational applications. The role designs, develops, evaluates, and maintains workflow-based training, supports system implementations and upgrades, coordinates training deliverables, resolves application issues, and ensures compliance with HIPAA and security requirements.
Responsibilities
- Designs, develops, maintains, and delivers training for Epic and integrated third‑party applications using established instructional design models and adult learning principles
- Partners with clinical, operational, and technical stakeholders to assess workflow impacts across Epic and related systems and translate requirements into effective training and change management materials
- Builds and maintains training environments for Epic and supported third‑party applications in alignment with enterprise standards and implementation timelines
- Develops workflow‑based training scenarios that span Epic and third‑party applications to reflect end‑to‑end user workflows
- Researches and recommends training approaches for Epic and third‑party system implementations, upgrades, and optimizations
- Identifies opportunities to improve training consistency and user experience across multiple integrated applications
- Develops and maintains training documentation, job aids, and reference materials supporting Epic and third‑party solutions
- Shares learning and best practices related to Epic and enterprise application training standards with peers and stakeholders
- Leads and coordinates training deliverables for Epic and third‑party application projects
- Supports communication and deployment planning for enterprise system rollouts involving multiple integrated platforms
- Applies clinical, operational, or informatics knowledge (when applicable) to ensure training reflects real‑world workflows spanning Epic and third‑party systems
- Collaborates with subject matter experts to validate accuracy and relevance of training content across integrated applications
- Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies. Incorporates nursing knowledge to troubleshoot workflow related issues
- Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issues
- Adheres to HIPAA, regulatory, and security requirements related to Epic training environments and access
- Follows organizational policies for Epic security, privacy, and data protection
Skills
- Required: High school diploma or equivalent
- Required: 2 years of Epic EHR experience (Epic training or optimization support)
- Required: Epic Certification - Achieves and maintains assigned Epic certifications license within 180 days upon hire
- Preferred: Associate's or bachelor's degree in nursing from an accredited school of nursing
- Preferred: 3 years of Instructional design, informatics or application analyst experience
- Preferred: 3 years of Progressively responsible experience in healthcare, with direct exposure to clinical workflows or patient care operations
- Preferred: Registered Nurse license
Benefits
- Remote work for applicants residing within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin
- Paid time off
- Parental leave
- 401K matching
- Employee recognition program
- Dental and health insurance
- Paid holidays
- Short- and long-term disability coverage
- Pet insurance
- Early access to earned wages with Daily Pay
- Tuition reimbursement
- Adoption assistance
- Support and development opportunities
Company Overview