Note: The job is a remote job and is open to candidates in USA. Legacy Health is a healthcare organization seeking an Epic Applications Systems Analyst II-ClinDoc to support information systems that benefit its hospital system and communities. The role analyzes, designs, implements, tests, configures, troubleshoots, and supports Epic and other information systems while partnering with users, IS peers, customers, vendors, and business partners.
Responsibilities
- Collaboratively, with users and IS peers, works to understand and capture business needs and develops requirements for small to medium applications
- Analyzes and documents application processes and functions
- Defines design alternatives and recommendations and develops specifications, often in collaboration with business partners or vendors
- Builds or configures systems
- Develops and executes test scripts to ensure software accuracy, completion and validity
- Develops IS internal procedures and documentation
- Works with customer to troubleshoot and solve moderately complex problems and provide production support
- Communicates with customer regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA)
- Documents in the ITSM system to define standards
- Thoroughly and diligently follows change control processes, when applicable
- Follows IS-defined support model and expectations in communicating with customers
- Uses Lean and ITIL principles to investigate and improve existing inter- or intra-team processes
Skills
- Relevant experience may be substituted for educational requirements
- 2+ years of information technology experience in relevant healthcare or business area
- Has worked in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role supporting a relevant operational area
- Knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and system layers, system integration, and database fundamentals
- Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution
- Understanding of system integration key concepts and technical protocols
- Demonstrated ability to establish, conceive and describe systems, designs, flow charts, schedules, and requirements
- Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers
- Effective verbal and written communication skills
- Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, HFMA
- Bachelor's degree preferred
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