Note: The job is a remote job and is open to candidates in USA. Penn Medicine, University of Pennsylvania Health System, is an academic medical center dedicated to patient care, innovative research, and educating future medical leaders. The Epic Application Analyst supports the implementation, optimization, maintenance, and support of Epic System applications by troubleshooting issues, designing and testing application software, managing integrations, documenting configurations, and serving as a liaison between operational departments and Information Services.
Responsibilities
- Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes
- Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues
- Communicates problems, issues and potential solutions to team members, clients, and organizational administration
- Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities
- Provides customer service and acts as a liaison between the operational departments and Information Services
- Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes
- Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor
- Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements
- Maintains thorough documentation of configurations, customizations, and support processes
- Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
- Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes
- Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders
- Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes
Skills
- H.S. Diploma/GED and 4+ years related IT experience, preferably in healthcare
- Associate's Degree and 3+ years Related IT experience, preferably in healthcare
- Bachelor's Degree in Information Technology or a related field is required
- (Individuals with other majors may be considered with internship or other IT related experience)
- H.S. Diploma/GED and 6+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
- Associate's Degree and 5+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
- Bachelor's Degree and 3+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
- Epic Certification, Proficiency, or Accreditation
- H.S. Diploma/GED and 8+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
- Associate's Degree and 7+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
- Bachelor's Degree and 5+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
- Epic Certification, Proficiency, or Accreditation
- Epic Certification, Proficiency, or Accreditation is preferred
Benefits
- Remote work, Monday-Friday, 9-5, with flexible hours
- Employee benefits programs that help employees get healthy and stay healthy
- One of the finest prepaid tuition assistance programs in the region
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