Note: The job is a remote job and is open to candidates in USA. Guthrie is seeking an Epic Clinical Systems Analyst III to implement, develop, program, and support clinical systems. The role works with end users and vendors to enhance systems, test upgrades and changes, coordinate test plans, manage project work, and provide leadership and guidance to other Epic builders.
Responsibilities
- Works closely with the end-users to develop and implement clinical information systems which meet the needs of the organization
- Effectively communicates with the stakeholders in an open, friendly, courteous and caring manner as observed by staff, supervisor and customer feedback
- Participates in the design programming and implementation of changes to the system in a timely manner while following the established change control policy, including notification of key stakeholders
- Provides customer support and communicates technical aspects effectively while analyzing and addressing the customer needs
- Proactively works with the stakeholders to identify, analyze, report and correct system/ programming errors
- Assists the stakeholders in understanding the systems abilities, and ways in which it can be used to meet their needs. This may include coordinating meetings with the vendor or others to discuss potential changes
- Works with customers in a friendly, supportive manner 100% of the time, as evidenced by customer feedback
- Researches and/or recommends possible solutions to system/workflow issues or when efficiencies by using/altering use of the system may be gained
- Attends project meetings with stakeholders along with other meetings as needed and communicates key information from these meetings back to the IT team
- Participates in the design and build of clinical systems and system upgrades, based on workflow analysis and sound principles of system design and maintenance as reviewed and approved by his/her manager and with user input
- Actively engaged in the development of and monitoring of the progress of project plans and timelines to ensure assigned goals/milestones are met. Communicates deviations from the plans or timelines effectively to his/her manager as necessary
- Actively participates in the thorough testing all system upgrades, system changes prior to go-live and works with the end-users to test and determine the impact on workflow, reporting, etc. of the upgrade/change. Participates in the coordination and completions of test plans, engaging the end-users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system
- Monitors and assures clinical system performance proactively, resolving issues as they arise to ensure system performance, support patient data, patient care, security, and confidentiality as evidenced by the effective day-to-day operation of the systems and the review of system reports and responding to user requests and help desk calls
- Monitors software for logged calls. Enters new calls as they occur and triages clinical calls with appropriate priority levels and status updates. Obtains assistance from IS or vendor when unable to resolve the issue as observed by the call logs, issues lists, and the supervisor
- Provides on-site support
- Provides on-call support on a rotating basis as needed to support the users and assure system function. On-call requires the use cell phone 24 hours a day on the scheduled days. Response to the Help Desk within 15 minutes of page receipt is expected with a 90% success rate
- Works effectively with the vendor to resolve any system issues or to discuss potential changes to the system
- Assists with the monitoring and some coordination of service request backlog as observed with open project log
- Will provide analysis and recommendations for problems and application request, working with Level II/ Level III staff on the final resolution, correction and implementation
- Provides a high level of customer support and communicates technical aspects effectively while analyzing and addressing the customer needs
- Assists with the development of user documentation for training. Communicates any system changes, upgrades or implementations to the training staff so documentation is maintained and updated as necessary and training
- Develops testing plans for assigned clinical systems and changes to clinical systems. Shares this plan with all stakeholders and those involved in the testing plan
- Works on changes or new applications, with limited supervision, from a formal specification and completes tasks in a timely manner
- Co-leads multiple projects effectively and produces deliverables in a timely manner
- Effectively communicates to the stakeholders and address any questions that may arise
- Communicates status and any deviations from the project plan to his/her manager
- Communicate issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood
- Understands and proactively communicates potential issues related to the clinical system or integration of the clinical system
- Monitors help desk calls daily for problems/projects assigned to them. Logging problems directed to them by other than the help desk, and to update and close them appropriately
- Complies with the departments operational standards, at all times, as observed by the supervisor
- Follows department guidelines for requesting time off and will monitor own vacation and elective holidays
- Actively shares knowledge with other members of the project team, IT and stakeholders (when necessary)
- Participates in the Development of thorough and easy to understand documentation for all new programs/processes 100% of the time
- Reports to meetings on time and prepared. Notifies meeting chairperson or department secretary if unable to attend a meeting. Will be monitored by staff and supervisors. Will need to attend a minimum of 90% of meeting attendance as required
- Maintains and monitors calendar and attends scheduled meetings (including departmental, project, etc), as evidenced by 90% attendance record
- Proactively notifies stakeholders when a new functionality is introduced or a system change is going to be implemented
- Facilitates multidisciplinary meetings and/or projects
- Maintains knowledge by participation in continuing education, reading journals, resource utilization, vendor resources, and attending any required courses as observed by the manager
- Keeps manager, project teams, stakeholders, etc. informed of progress, status, issues, etc. regarding assigned tasks
- Works with and communicates effectively with the stakeholders around various aspects of a project including but not limited to: planning, task completion, testing, and implementation
- Responds to phone, voice mail and e-mail in a timely fashion and notifying his/her manager of communication and issues as they arise
- Works with vendors, as needed, to resolve issues and documents discussion/decisions
- Demonstrates knowledge and compliance with the department’s operational standards, at all times, as observed by the supervisor
- Actively shares knowledge with other members of the team
- Assists with the education of new department analysts/staff regarding application specific documentation standards, operational environment (i.e. – the hardware, software, computer operations and help desk)
- Maintains up to date certifications
- Acts effectively as the application expert
- Performs other duties as requested and observed by supervisor or manager
Skills
- 5 years as an Epic Builder with progressively receiving more responsibility and management skills
- Must have worked through two Epic major releases or 2 Epic go-lives (or combination thereof)
- Basic knowledge of principles of software design and modification, basic computer skills, and a basic knowledge of MS Office suite
- Aptitude for details: demonstrates excellent verbal and written skills; able to mediate conflicts; self-starter; able to meet deadlines; and maintain meticulous documentation
- Analytical skills to translate clinical workflow into the functional build process
- Ability to effectively manage multiple tasks is essential
- Strong customer service and user support skills
- Ability to work effectively as a member of a multidisciplinary team
- Ability to express complex technical concepts effectively, both verbally and in writing
- Ability to express opportunities for improvement and innovative ways to improve the use of the clinical systems supported
- Ability to teach computer applications to people with varying degrees of computer experience
- Ability to facilitate complex workflow discussions and collaborate to conclusion
- Ability to advocated on behalf of The Guthrie Clinic to the vendors and drive to solutions and feel comfortable escalating timely both internal as well as external with the vendor
- Ability to understand the national and state HIT direction and this positions role to help organization achieve its goals
- Ability to deliver presentations to a diverse group of key stakeholders and customers
- Ability to work independently
- Leadership experience, must be comfortable in a fast-paced environment, and be able to meet high-expectations under deadlines
- Ability to identify opportunities for process improvements and provide analysis and propose change and communicate strategies
- Ability to develop and execute project presentations
- 2 or more Epic System Certifications
- Bachelors degree
- In lieu of Bachelors degree currently licensed healthcare professionals (ie, RN's, Social Workers, etc) or an Associate's degree and 1 year of health care experience may be considered
- High school diploma or GED and 2 years of experience with healthcare information systems may be considered
- Ability to lead groups of clinicians including medical staff, nurses, and pharmacists—is preferred
Benefits
- Remote work
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