Note: The job is a remote job and is open to candidates in USA. Boston Children's Hospital is a leading healthcare institution, and they are seeking an Epic Analyst I to support the assigned Epic application and end-users. This role involves triaging issues, performing routine updates, engaging with users to understand their needs, and conducting training sessions.
Responsibilities
- Engages with end-users to understand their business needs, current operational concerns and use of the assigned Epic application
- Responds to and triages support tickets
- Troubleshoots and resolves routine maintenance, basic "break/fix" requests related to the specific Epic application supported and any associated peripheral devices, and general workflow or "how to" questions within defined parameters
- Performs simple to more complex editing of existing builds or templates
- Edits impact rules characterized by simple logic (not custom) and few properties and often involve adding, populating or removing elements
- May also execute a build outlined by a senior team member
- Conducts unit tests of own work and engages team members in second level QA testing
- Validates changes with senior team member before moving to production
- Adheres to department build standards and procedures
- Produces/Updates documentation for application and workflow changes
- Keeps internal end user documentation accurate and up to date
- May assist in the testing/quality assurance of other team members' more routine solutions
- Implement assigned routine changes from quarterly upgrades and approved user requests in support of ongoing operations
- Participates in related build and testing
- Completes application data related tasks as necessary to assist in the completion of projects and implementation of builds/templates
- Monitors error/audit reports and coordinates with appropriate parties to resolve according to established process
- Identifies patterns that may require broader intervention and highlights for senior team members
- May present to internal super-user groups on basic application concepts
- Incorporates feedback and insights from presentations to enhance training, identify improvements or interest in enhancements, new features, etc
- Actively participates in recurring team meetings to discuss the status of deliverables, roadblocks, shared issues, end-user concerns, etc
- Participates in regular routine communications with Epic representatives, including participating in recurring project team meetings to review outstanding support, request assistance, etc
- Depending on the particular application, may conduct ongoing end user training sessions on basic navigation and use of the supported application
- Provides upgrade training and support to super-users either onsite or remotely
- Attends local conferences, additional Epic training, and/or internal BCH offerings
Skills
- Bachelor's Degree
- An Associate's Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's Degree
- At least 6 months of Epic application certification training and subsequent experience successfully applying knowledge to resolving routine issues
Benefits
- Full-Time Remote
- Regular, Temporary, Per Diem Regular
- Standard Hours per Week 40
- Attends local conferences, additional Epic training, and/or internal BCH offerings
Company Overview
Company H1B Sponsorship