Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare partners with healthcare systems to improve patient access through technology-enabled services. The Epic Analyst - Ambulatory supports the day-to-day health of the EpicCare Ambulatory application by diagnosing issues, gathering requirements, building and testing changes, supporting upgrades, and contributing to optimization and project work.
Responsibilities
- Diagnose reported issues by analyzing workflows and data, identifying root causes, and looking beyond the surface request to the underlying business need
- Gather and document requirements through stakeholder conversations, translating business needs into clear, testable requirements that align with standards and controls
- Build, test, and validate changes to EpicCare Ambulatory, including orders, SmartTools, rules, and Nova notes, to ensure they meet expectations without introducing regressions
- Execute changes through defined processes to maintain system compliance and auditability, documenting build decisions, test results, and final changes accurately
- Contribute to twice-yearly Epic upgrades, supporting testing, validation, and coordination through go-live
- Take on optimization and project work as identified and prioritized by the customer, growing into more complex projects over time
- Partner with stakeholders at the customer to understand operational context and priorities, and provide clear, timely updates on progress, risks, and impacts
- Deliver assigned work in line with SLAs, quality standards, and performance expectations, and support core client delivery activities as needed
- Identify opportunities to improve tools, processes, and documentation, and contribute to shared team knowledge
Skills
- 2+ years of experience delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation, ideally within Epic
- Active Epic Ambulatory certification required at time of hire
- Well-rounded experience across ambulatory workflows rather than a single specialty, with the ability to come in and tackle a range of work
- Strong analytical and problem-solving skills, with the ability to investigate root causes, synthesize findings, and recommend solutions
- Proficiency documenting requirements, test results, and system changes clearly and accurately for both technical and non-technical audiences
- A customer-service mindset and comfort working as a trusted vendor partner to the clinics and stakeholders you support
- Demonstrated autonomy, reliability, and initiative, with the ability to hit the ground running and work independently while knowing when to pull in help
- Able to provide on-call support during scheduled times, if required
- Candidates must be legally authorized to work in the United States without sponsorship
- You must work from a location within the United States with consistent Internet service
- This role primarily supports a customer on Pacific time, so comfort working Pacific time zone hours is required
- Full-time
- 2-3 trips per year for client meetings, training or conferences, or internal strategy sessions
- Experience with orders, third-party integrations, or interfacing ambulatory orders and results (for example, DISH integration)
- Experience with medication workflows as they relate to ambulatory
- Additional Epic certifications such as Healthy Planet, MyChart, Order Transmittal, or Cadence
- Experience on a smaller ambulatory team, a distributed or remote team, or in a start-up or fast-paced environment
Benefits
- Remote work from a location within the United States with consistent Internet service
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
- Structured onboarding, coaching, and feedback
- Career growth into advanced or leadership roles
Company Overview