About Brighthush
Brighthush is a leading provider of intuitive tax‑preparation software that empowers individuals and small businesses to file their taxes with confidence and ease. With a mission to simplify the tax journey, we combine cutting‑edge technology, expert guidance, and a customer‑first philosophy to deliver a seamless experience for millions of users worldwide. Our team is built on a foundation of innovation, integrity, and a relentless commitment to customer satisfaction.
Why Join Brighthush?
At Brighthush, you’ll be part of a dynamic, growth‑oriented organization that values flexibility, creativity, and continuous learning. We offer:
- Competitive hourly rates that increase with experience and performance.
- Generous certification bonuses and weekly incentives.
- A fully remote work environment that lets you design your own schedule.
- Ongoing training and mentorship from seasoned Subject Matter Experts.
- A culture that celebrates diversity, inclusion, and personal development.
Key Responsibilities
As a Remote Customer Support Specialist, you will be the first line of assistance for Brighthush customers. Your role will involve:
- Providing timely, accurate support for a wide range of product inquiries, including account setup, navigation, document import, printing, filing, and basic tax questions.
- Engaging with customers via live chat, email, and phone to resolve issues efficiently while maintaining a positive brand experience.
- Documenting interactions in our CRM system to ensure knowledge sharing and continuous improvement.
- Collaborating with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to deepen product knowledge and elevate service quality.
- Participating in certification programs to become a Brighthush Product Expert and unlock higher earning potential.
- Contributing to process enhancements by providing feedback on common pain points and suggesting solutions.
Essential Qualifications
- No prior accounting or tax experience required – we value enthusiasm and a willingness to learn.
- Strong verbal and written communication skills in English.
- Basic computer literacy and comfort navigating web applications.
- Reliable internet connection and a quiet workspace for remote work.
- Availability to work flexible hours between 8 AM and 12 AM EST, Monday through Sunday.
- Minimum of 25 hours per week, with the option to work more for increased earnings.
Preferred Qualifications
- Experience in customer service or technical support roles.
- Familiarity with tax concepts or financial software.
- Previous remote work experience.
- Knowledge of CRM platforms and ticketing systems.
- Ability to work independently while collaborating with a distributed team.
Skills & Competencies
- Empathy & Problem‑Solving – Understand customer needs and provide clear, actionable solutions.
- Time Management – Prioritize tasks and meet response time targets.
- Adaptability – Thrive in a fast‑changing environment with evolving product features.
- Team Collaboration – Work effectively with SMEs, MPS, and cross‑functional teams.
- Attention to Detail – Ensure accuracy in documentation and data entry.
Career Growth & Learning
Brighthush is committed to your professional development. As you gain experience, you’ll have opportunities to:
- Advance to senior support roles or product specialist positions.
- Participate in leadership training and mentorship programs.
- Contribute to product roadmap discussions based on customer insights.
- Earn additional bonuses and performance incentives.
Work Environment & Culture
Our remote-first culture means you can work from anywhere while staying connected through:
- Weekly virtual team huddles and knowledge‑sharing sessions.
- Real‑time collaboration tools (Slack, Teams, Zoom).
- Access to an online learning portal with courses on tax fundamentals, customer service excellence, and product updates.
- A supportive community that values work‑life balance and mental well‑being.
Compensation & Benefits
We offer a transparent and rewarding compensation structure:
- Base Pay – $18.50 per hour, inclusive of a $3.00 network fee component.
- Hourly Rate Cap – Up to $24.00 per hour based on total weekly compensation when working 45+ hours.
- Certification Bonus – $405 for completing the Brighthush Product Expert certification.
- Weekly Bonuses – Up to $250 per week, including:
- $100 for 36–44.99 hours worked.
- $100 for 45+ hours worked.
- $50 gift card for achieving 4+ TNPS promoters and zero detractors in a single day.
- Special Turbo Bonus Boost (April 9–15) – $5.00 per hour for all hours worked during this period, with a minimum of 8 hours on April 13, 14, and 15.
In addition to competitive pay, you’ll enjoy:
- Health, dental, and vision insurance options (for eligible employees).
- Flexible paid time off and holiday schedule.
- 401(k) matching for full‑time employees.
- Employee referral bonuses.
- Access to wellness resources and mental health support.
How to Apply
Ready to join the Brighthush team and help thousands of customers navigate their tax journey? Click the link below to submit your application and start your path to a rewarding remote career.
Apply for this job