Customer Success Manager - (Remote - US)
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For one of our clients, we are seeking a Customer Success Manager, remotely from the United States or Canada.
In this role, you will manage a portfolio of 120+ customers, focusing on driving product adoption, delivering value, and preventing churn. You will work closely with at-risk customers to transform them into brand advocates and uncover opportunities for growth. Your success will be measured by key metrics, including revenue retention and customer engagement. Additionally, you will collaborate with cross-functional teams to influence the customer journey and provide valuable feedback on product offerings.
Accountabilities:
Manage a portfolio of 120+ customers, focusing on increasing product adoption and reducing churn
Engage with at-risk customers to drive product value, identify expansion opportunities, and improve customer satisfaction
Collaborate with the Launch and Support teams to deliver exceptional customer service
Analyze customer data to inform interactions, develop strategic recommendations, and drive customer retention
Identify growth opportunities and help scale success across the customer base
Provide regular feedback to cross-functional teams to shape the product and future offerings
Requirements:
2+ years of experience in Customer Success or Account Management
Proven success in account management or full-cycle sales with a strong track record of achieving results
Experience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
Strong ability to interpret and leverage customer data for decision-making
Excellent interpersonal skills with the ability to handle objections and de-escalate challenging conversations
Familiarity with industry trends, especially in B2B2C and food/hospitality sectors, is a plus
Bonus: Experience working in a restaurant or hospitality environment
Benefits:
Competitive base salary ($80,000 - $90,000 USD) plus a generous pre-IPO equity package
100% remote work with flexible hours
Unlimited PTO and additional perks
Comprehensive health coverage
Opportunities for personal and professional growth in a dynamic, fast-paced environment
Additional Information:
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Non-profit Organizations, Primary and Secondary Education
Referrals can increase your chances of interviewing at Jobgether by 2x.
Experience: 2 years required