Note: The job is a remote job and is open to candidates in USA. Nova 401(k) Associates is hiring a full-time remote Participant Specialist to provide customer service for retirement plan withdrawal and loan transactions. The role handles participant and client inquiries, supports transaction requests and distribution department data entry, and communicates with vendors and plan sponsors.
Responsibilities
- Responsible for answering the Nova participant services line phone calls and emails
- Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
- Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
- Provide data entry assistance for Distribution Department
- Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
- Perform other related duties as required
Skills
- Bachelor's degree required
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Superior organizational and coordination skills
- Flexibility, adaptability, and ability to multi-task
- Coachable and committed to professional development
- Authorized to work for any US employer
- Bilingual speaking is a plus
- Experience in a customer service or call center setting a plus
Benefits
- Paid training will be provided
- Work from Home
- We will supply all necessary computer equipment
Company Overview