Note: The job is a remote job and is open to candidates in USA. MCI is a leading business process outsourcing company, and they are seeking ambitious Business Development Representatives to join their team. This entry-level position focuses on identifying potential clients, prospecting qualified leads, and facilitating sales cycles to ensure a best-in-class customer experience.
Responsibilities
- Identify new prospects and corresponding qualified leads through outbound calling, referrals, social media, email prospecting, and other lead-generation tools
- Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets
- Make introductory calls and articulate the benefits of MCI's solutions, approach, and history
- Ability to create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects
- Set up calls or meetings between qualified prospects and the MCI executive team
- Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database
- Help develop and refine the qualification criteria to determine the most effective targets
- Follow and share new developments involving competitors and potential clients
Skills
- Must be 18 years of age or older
- Bachelor's degree or equivalent work experience
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Benefits
- Work-from-home position
- Continuous coaching and full support to help you maximize your earning potential
- Guaranteed base pay + bonus (This is a salary position with uncapped bonus potential)
- Significant advancement opportunity
- Fun and exciting team-oriented work environment
- No weekends!
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Company Overview