Note: The job is a remote job and is open to candidates in USA. LeisurePay is a payments company serving businesses with complex banking and payment needs. The Enterprise Technical Account Manager serves as the liaison between larger customers and technical teams, coordinating integrations and launches, communicating technical information clearly, tracking issues, and ensuring effective customer support.
Responsibilities
- Be a main point of contact for our larger customers on technical matters
- Help coordinate new integrations and launches
- Keep customers updated when something is being worked on
- Work directly with our developers and product team
- Translate technical information into normal, easy-to-understand language
- Keep track of open issues and make sure nothing gets forgotten
- Help troubleshoot problems and get the right people involved
- Join customer calls when technical help is needed
- Make sure our customers have a great experience working with LeisurePay
Skills
- We're looking for someone who is great with people, organized, and comfortable with technology
- You do not need to be a developer
- You should be able to understand what the customer is asking, communicate it clearly to our technical team, and then explain the answer back to the customer in plain English
- Most importantly, we're looking for someone who communicates well and follows through
- Are an excellent communicator
- Actually respond to people and follow up
- Can stay calm when there's a problem
- Are comfortable talking with both developers and business executives
- Understand technology well enough to ask the right questions
- Are organized and can manage several things at once
- Don't need someone constantly reminding you what needs to get done
- Can explain complicated things simply
- Treat customers professionally, even when situations get frustrating
- If you're organized, technically curious, great with people, and the type of person who makes sure things actually get done, we'd like to hear from you
- Experience with payments, fintech, APIs, POS systems, integrations, or technical account management is a plus, but we're also interested in smart people who learn quickly
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