Note: The job is a remote job and is open to candidates in USA. IDEXX is hiring an Enterprise Software Account Manager to support corporate veterinary groups through software acquisition, adoption, and growth strategies. The role manages strategic customer relationships, coordinates business programs and large-scale implementations, and works with internal teams to meet customer goals.
Responsibilities
- You will serve as the day-to-day contact for assigned corporate and strategic accounts
- You will act as a trusted advisor and decision influencer to develop, support, strengthen, and grow an assigned group of Corporate Accounts
- You will develop and strengthen strategic partnerships across the C-suite and with those directly involved in software and systems decisions
- You will partner with customers to create effective business programs that grow and sustain the economic goals of both IDEXX and the customer
- You will partner with Enterprise Software leadership and aligned teams (product, implementation, marketing, and support) to meet customer needs based on their strategic goals and build a loyal software partnership
- You will align with the Associate Director on joint strategies and conduct periodic business reviews as needed
- You will manage customer expectations and monitor performance against customer goals
- You will identify the business and economic challenges facing practices, and recommend, drive, and implement solutions
- You will respond promptly to customer escalations on critical corporate account issues
- You will collaborate across the IDEXX organization to coordinate business, sales, and technical support for Corporate Account business plans and programs
- You will coordinate and own large-scale rollouts between corporate customer liaisons and internal teams, including planning and executing product installations, training, technical reviews, and other key deliverables (with field travel when needed)
- You will identify and schedule project and program deliverables, milestones, and required tasks
- You will coordinate with internal stakeholders to communicate and manage price increases, contract rules, and incentive rebate payments
- You will serve as project and implementation lead, working alongside corporate customer liaisons
- You will manage tasks and timelines across all functions to meet time, cost, quality, and customer expectations
Skills
- A track record of building and growing strategic customer relationships, loyalty, business plans, and programs
- Strong business acumen with a broad view of the industry
- Clear, effective written and verbal communication and presentation skills, with the ability to explain information in a way that builds rapport, persuades, and creates understanding
- Experience presenting to and communicating with C-suite executives
- Experience mentoring and coaching customers and colleagues
- A track record of persuasion and negotiation
- Ability to solve problems and take ownership of results
- Ability to work independently and manage your own priorities
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
- Preferred 5-7 years of experience in strategic, enterprise, or key account management sales
- Software or SaaS sales experience preferred
Benefits
- Lucrative quarterly commission structure.
- Health / Dental / Vision Day one.
- Financial support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Employee stock program
- Foundation donation matching
- Remote work
Company Overview