Note: The job is a remote job and is open to candidates in USA. Coastal is seeking a strategic and highly experienced Enterprise Program Manager to lead complex, multi-cloud Salesforce implementations. The role involves overseeing project delivery, managing stakeholder relationships, and ensuring alignment with clients' business objectives.
Responsibilities
- Strategic Client & Stakeholder Management
- Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members
- Relationship Ownership: Serve as the primary relationship owner for assigned enterprise clients and programs
- Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups
- Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs
- Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums
- Enterprise Program Delivery & Governance
- Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment
- Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones
- Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums
- Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery
- Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion
- Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation
- Team Leadership & Delivery Excellence
- Team Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers
- Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers
- Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking
- Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools
Skills
- 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations
- 10+ years of dedicated Project Management Office (PMO) experience
- 5+ years of experience within a professional consulting environment
- Proven competence managing large-scale programs budgeted at $2M+ annually
- Hands-on experience overseeing Salesforce project implementations
- Documented experience managing teams of 10+ members, including sub-project managers
- Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes
- Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership
- Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems
- Excellent troubleshooting, risk management, and collaborative problem-solving skills
- Exceptional written and verbal communication skills
- Must have full-time, permanent US work authorization
- Willingness to travel up to 50% to client sites as required
Benefits
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO)
- 401K with Company Match
- Medical, Vision, & Dental coverage
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
- Occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Open-door leadership policy with access to mentorship and guidance
- Competitive quarterly bonus opportunities
Company Overview