Note: The job is a remote job and is open to candidates in USA. Nymbus is a fintech company providing modern core banking and cloud-based technology to financial institutions. The Enterprise IT Support Analyst provides day-to-day technical and operational support, including employee onboarding and offboarding, identity and access management, endpoint administration, and troubleshooting across enterprise technologies.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools
- Identify, troubleshoot, and resolve IT-related issues
- Manage onboarding, offboarding, account provisioning, and access changes
- Administer identity and access management, including SSO, MFA, user accounts, and permissions
- Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms
- Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform
- Maintain IT assets, software licensing, and operational documentation
- Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations
Skills
- 3+ years of experience in IT Support, Enterprise IT, or Systems Administration
- Experience supporting macOS and Windows environments
- Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM)
- Experience with cloud-based SaaS applications and ITSM platforms
- Strong troubleshooting, communication, organization, and customer service skills
- Self-starter with strong ownership, curiosity, and a continuous improvement mindset
- Occasional travel may be required for client engagements, team planning sessions, or project activities
- While standard business hours are expected, occasional after-hours support may be required for critical operational activities
- Applicants must be legally authorized to work in the country in which the role is based- this role is currently based in the US
- This role is not currently available within NYC and Illinois
- Not all locations are available for consideration. Locations will be considered on a case by case basis
- * Experience with JumpCloud, Google Workspace, Jamf, or similar platforms
- * Experience with Jira Service Management
- * Familiarity with PowerShell, Bash, Python, or other automation tools
- Candidates located in the Eastern or Central time zones are preferred
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Remote
- 401(k) plan
- Insurance - Health, Dental and Vision
- Paid Time Off
Company Overview