Note: The job is a remote job and is open to candidates in USA. PAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide with innovative solutions. As an Enterprise Implementation Consultant, you will implement PAR OPS within client environments, serve as a consultant to gather requirements, manage implementation projects, and train end-users.
Responsibilities
- Consult with clients to fully analyze and understand existing operational procedures across business functions (Procurement, Accounting, Payroll, Analytics & Reporting, etc.) from store level to corporate office
- Configure solutions to meet the needs of store-level operators, above-store operators, and corporate users based on gathered requirements
- Serve as subject matter expert throughout configuration, training, pilot, and rollout phases—communicating effectively with technical and non-technical stakeholders at all levels
- Complete configuration efficiently and accurately across varying degrees of complexity
- Consult with third-party providers and internal team members to design and deliver software integrations and rollout solutions
- Perform data analysis to identify required modifications that meet client business requirements
- Identify opportunities to provide additional products, services, or resources to clients
- Deliver training effectively to end-users
- Document project task status and completion using project tracking tools while serving as Project Manager throughout the implementation lifecycle
- Maintain working knowledge of client operations to support issue resolution and educate support teams
- Alert implementation senior management to potential scope challenges, issues, or change requests
- Contribute to knowledge management resources, including LMS content, internal and client-facing documentation, and digital adoption platforms
- Collaborate with internal support and implementation team members to resolve critical or complex technical issues in a timely manner
- Provide Level II support to existing customers
- Participate in after-hours client support rotation on a scheduled basis
- Leverage AI tools to enhance implementation efficiency by streamlining client analysis, automating documentation and reporting, and improving communication and training delivery
Skills
- Track record of success in Professional Services
- Demonstrated ability to support multiple, concurrent initiatives
- Self-motivated with a proven track record in customer multi-unit implementations
- Ability to self-train and stay current with technology and security trends in restaurant and retail
- Comfortable in a dynamic, agile environment within a growing technical organization
- Excellent operational, project, and time management skills
- Excellent verbal and written communication skills across technical, non-technical, and international audiences
- Excellent training and presentation skills
- Strong technical and problem-solving abilities
- Strong consulting, organizational, and process improvement skills
- Strong analytical and debugging skills
- Skilled at adapting services and methodologies to diverse customers and projects
- Adept at leading scalable process development
- Ability to manage ambiguity and apply problem-solving in unique situations
- Ability to communicate financial and technical concepts clearly and efficiently
- Analytical skills to help remove barriers to sales and implementations
- Excellent working knowledge of PAR OPS functionality
- 4-year technical degree or equivalent experience
- 1–3 years of experience working with the PAR OPS platform
- 2–4 years of experience in the restaurant technology industry
- Previous experience in the hospitality industry in a management role
- Strong knowledge of application design, database tools, and relevant restaurant and hospitality technology
Benefits
- Remote work model
Company Overview
Company H1B Sponsorship