Note: The job is a remote job and is open to candidates in USA. Confidant Recruiting, Inc. is seeking an experienced Account Manager for an early-stage healthcare technology provider that helps healthcare organizations transition from manual workflows to digital image and record sharing. The role manages enterprise provider accounts, drives adoption, renewals, and expansion, and serves as a business partner to clinical, IT, and executive stakeholders.
Responsibilities
- Act as the primary point of contact for customers, run QBRs/EBRs, executive updates, and roadmap previews
- Define use-case roadmaps, monitor utilization, eliminate blockers, and convert wins to references
- Create joint success plans and identify cross-sell/upsell opportunities
- Navigate Radiology & Imaging leadership, PACS admins, IT and security, finance and procurement
- Triage client issues and escalate as needed to Support, Implementation and Engineering, while keeping customers updated
- Keep accurate renewal and expansion forecasts and maintain CRM, notes
Skills
- 4+ years in Account Management or Customer Success for Healthcare SaaS Technology
- Proven track record of hitting gross retention and NRR targets while expanding complex enterprise accounts
- Comfortable engaging with clinical, IT, and executive audiences. Strong Zoom presence and written communication skills
- Organized self-starter that is responsive with excellent follow-through. Experienced and thrives in a lean, fast-moving environment
- Working knowledge of healthcare provider workflows, with ambulatory, imaging, or health-system experience preferred
- Experience with CRMs, spreadsheets and BI dashboards
- The role is 100% remote but requires 10-25% travel to visit customers on site and attend industry events
- SaaS experience in EHR/clinical workflows or provider-side imaging-adjacent solutions
- Exposure to PACS/RIS/EMR integrations and security/procurement cycles
Benefits
- Variable bonus
- 401(k)
- Potential equity plans
- 100% remote work
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