Note: The job is a remote job and is open to candidates in USA. New York Technology Partners is presenting an opportunity with a growing food-service technology company that helps restaurant and hospitality operators simplify compliance, improve efficiency, and deliver safer guest experiences. The Enterprise Account Manager will manage major hospitality accounts, leading renewals, expansion opportunities, client engagement, technology adoption, and cross-functional coordination to maximize customer value and satisfaction.
Responsibilities
- Serve as the primary point of contact for major accounts, ensuring long-term satisfaction and contract renewals
- Manage the renewal pipeline through proactive outreach, negotiation, and securing on-time renewals
- Identify opportunities for account expansion, upselling, and cross-selling in collaboration with • Customer Success and Sales
- Develop strong relationships with key stakeholders, understand their business needs, and align technology solutions with their operational goals
- Provide consultative support related to food-safety compliance, digital transformation, and operational efficiency
- Lead quarterly business reviews with strategic accounts, presenting value, performance metrics, and growth opportunities
- Partner with Product, Engineering, and Support to ensure client needs are met, issues are resolved, and customer feedback informs product improvements
- Support Customer Success in driving seamless adoption and providing extended training for established clients adding locations, users, or expanded offerings
- Track and report on account health, renewal status, and client-satisfaction metrics
- Meet or exceed assigned targets for renewals, revenue retention, and upsell opportunities
Skills
- Background in hospitality or foodservice operations
- Three to five years of experience in Account Management, Customer Success, or Client Services, ideally with a technology or SaaS company
- Strong understanding of food safety, compliance, or operational technology within hospitality
- Proven success managing renewals, contract negotiations, and enterprise client relationships
- Excellent communication, relationship-building, and presentation skills
- Ability to thrive in a fast-paced, cross-functional environment
- Tech-savvy, with the ability to quickly learn and clearly explain software platforms and integrations
- Experience with restaurant groups, hotels, or franchise organizations
Benefits
- Annual performance-based bonus.
- Additional incentives tied to renewals and account-retention milestones.
- Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
- Career-growth opportunities within a rapidly expanding technology company.
- Remote work arrangement.
- Approximately one week of travel per month.
Company Overview