Note: The job is a remote job and is open to candidates in USA. KBW Financial Staffing & Recruiting is representing a well-established software company that provides AI-powered customer engagement solutions. They are seeking a strategic Enterprise Account Manager to grow and retain an established portfolio of enterprise customers, focusing on maximizing customer value through renewals, upselling, and cross-selling opportunities.
Responsibilities
- Manage a portfolio of strategic enterprise accounts
- Own customer renewals while driving high retention rates
- Identify and close upsell and cross-sell opportunities across existing customers
- Build trusted relationships with executive stakeholders, including VP and C-level decision makers
- Develop account strategies that increase product adoption and long-term customer value
- Lead business reviews and executive meetings focused on customer outcomes and future initiatives
- Partner cross-functionally with Customer Success, Marketing, Product, and Solutions Engineering
- Maintain accurate forecasts and consistently achieve revenue targets through account growth
Skills
- 7+ years of B2B SaaS sales or account management experience
- At least 2 years managing enterprise-level customer relationships
- Proven success building trusted relationships with VP and C-level executives
- Experience identifying and closing expansion opportunities through upselling and cross-selling
- Strong background managing strategic renewals and long-term customer partnerships
- Experience selling into highly regulated, customer-facing industries such as financial services, insurance, healthcare, or similar environments
- Excellent consultative selling, executive communication, and account planning skills
Benefits
- Uncapped commission plan
- On-Target Earnings: $260,000–$280,000+
- Primarily remote position with flexibility (New England candidates preferred)
Company Overview