Note: The job is a remote job and is open to candidates in USA. Exodigo is the leading underground mapping solution for non-intrusive discovery. They are seeking an Enterprise Account Manager who will manage and grow enterprise accounts while ensuring customer satisfaction and retention, and identifying opportunities for account expansion.
Responsibilities
- Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention
- Identify expansion opportunities within existing accounts, including upsell and cross-sell initiatives
- Develop deep understanding of client capital development plans. Develop and execute account plans aligned with clients’ capital programs and digital transformation goals
- Partner with sales to support smooth handoff from early account relationships into long-term account ownership
- Maintain accurate CRM records for account health, forecasting, and growth tracking
- Act as the primary point of contact for enterprise clients throughout the customer lifecycle
- Conduct regular business reviews to align on goals, performance, and ROI
- Understand evolving customer challenges and position solutions to drive continued value
- Maintain close relationships with operations to ensure successful project execution, services adoption, and ongoing utilization of solutions
- Establish yourself as a trusted advisor by demonstrating deep industry knowledge and business acumen
- Develop deep, multi-threaded relationships throughout the account organization
- Build strong relationships with senior stakeholders and decision-makers across client organizations
- Navigate complex organizational structures to expand influence and engagement
- Proactively address risks and ensure long-term customer success
- Work closely with sales, product, and operations teams to deliver a seamless customer experience
- Provide feedback from customers to inform product roadmap and go-to-market strategy
- Advocate internally for customer needs and priorities
- Contribute to a strong team culture by sharing insights and supporting peers
- Participate in client meetings, events, and conferences to strengthen relationships and grow accounts
- Act as a credible voice in conversations around infrastructure modernization and digital transformation
Skills
- 5–7 years of experience in enterprise/B2G account management or customer success
- Proven track record of growing and retaining large, complex accounts
- Public-sector client experience is a requirement. Experience in infrastructure-related sectors (e.g., utilities, transportation) is a plus
- Strong understanding of enterprise buying dynamics, procurement processes, and long project lifecycles
- Ability to manage multiple stakeholders across technical and business functions
- Comfortable working in a remote, high-growth environment
- Comfortable with frequent regional travel to engage face-to-face with clients
- Bachelor's degree in Business, Engineering, or another relevant field
Benefits
- Variable Bonus
- Remote-first culture with flexibility and autonomy
- Ability to travel up to 30%
Company Overview