Note: The job is a remote job and is open to candidates in USA. The company is a growing technology provider serving the grocery and retail industry with solutions that modernize operations, improve efficiency, and enhance customer service. The Enterprise Account Manager will serve as the primary contact for key enterprise customers, leading complex technology implementations, coordinating internal and external stakeholders, and supporting long-term account success.
Responsibilities
- Serve as the primary relationship owner and day-to-day point of contact for key enterprise customers
- Lead client communication throughout implementation, rollout, and ongoing account management
- Build strong working relationships with customer teams through frequent on-site engagement in the St. Louis area
- Develop and maintain implementation plans, timelines, milestones, responsibilities, and follow-up actions
- Coordinate customer requirements and issues across internal technical support, product, implementation, and leadership teams
- Keep complex, multi-phase rollouts moving on schedule while identifying risks, dependencies, and potential delays
- Understand each customer’s technology environment, including POS systems, integrations, and operational requirements
- Translate customer questions and business needs into clear, actionable information for internal technical teams
- Communicate technical issues, proposed solutions, timelines, and expectations clearly to customer stakeholders
- Track open items and ensure customer concerns receive timely ownership, follow-up, and resolution
- Lead regular project and account-status meetings with internal and external stakeholders
- Proactively identify risks to customer satisfaction, adoption, or implementation success
- Maintain accurate account, project, and customer-communication records in internal systems
- Support additional enterprise accounts as business needs evolve
- Identify opportunities to strengthen customer adoption, retention, and long-term account value
Skills
- • Experience in enterprise account management, customer success, client implementation, technology consulting, or a related client-facing role
- • Experience supporting or implementing technology solutions within grocery, retail, or a closely related industry
- • Working knowledge of grocery or retail operations and technology environments
- • Familiarity with point-of-sale systems, integrations, or other store-level technology
- • Experience contributing to or leading a complex implementation or rollout lasting several months or longer
- • Strong project-management skills, including timeline management, stakeholder coordination, documentation, and risk tracking
- • Ability to understand technical issues and communicate them effectively to both technical and non-technical audiences
- • Strong problem-solving skills and the ability to remain organized while managing multiple priorities
- • Excellent relationship-building, communication, and interpersonal skills
- • Confidence working with senior customer stakeholders as the primary representative of the company
- • A collaborative approach and the ability to work effectively across product, technical support, implementation, and leadership teams
- • Ability and willingness to spend significant time with customers in the St. Louis area
- • Comfort supporting additional enterprise customers as business needs evolve
- The company may also consider highly qualified candidates located elsewhere in the Midwest or within convenient travel distance of St. Louis, provided they can maintain a frequent on-site presence
- Additional travel may be required to support other enterprise customers
- • Direct experience implementing POS, e-commerce, ordering, payments, or other retail technology
- • Experience working with grocery, retail, wholesale, or other multi-location organizations
- • Experience managing a technology rollout across a large network of stores or operating locations
- • Experience working within a SaaS or retail-technology company
- • Familiarity with CRM and project-management platforms
- • Bachelor's degree preferred but not required. Relevant industry, account-management, implementation, or technical experience will be given equal or greater consideration
- Candidates located in the St. Louis metropolitan area are strongly preferred because this role requires regular in-person collaboration with a key customer
Benefits
- Hybrid or remote work arrangement
- Frequent on-site engagement in the St. Louis area
Company Overview