Note: The job is a remote job and is open to candidates in USA. Assembled is a unified platform that balances human agents and AI for customer support. The Engineering Manager will lead the Forecasting and Scheduling team, focusing on optimizing workforce management and enhancing customer support operations.
Responsibilities
- You'll have wide autonomy to set technical direction and make product decisions, partnering closely with PM, design, ML engineers, and our GTM team to figure out what to build
- You’ll also work directly with customers to make sure it actually changes how they run their support orgs
- You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join
- You should be able to pitch the vision of the team effectively and get people to buy into that vision
- You hold both yourself and the team accountable: ensuring we are delivering value to our customers quickly and effectively
- You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar
- You know what to build, not just how to build it
- You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right
- You have a real point of view on where AI speeds the team up and where it just creates more cleanup later
- You can deploy it in ways that compound, without opening the slop cannon
Skills
- T-shaped leader
- A great team builder
- Holds the bar high
- Champions technical investment
- Strong product instincts
- Thoughtful about AI as a force multiplier
- Background in operations research or an adjacent quantitative field
- Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Catered lunches and fully stocked kitchen
- 401(k) plan enrollment
- Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
Company Overview