Note: The job is a remote job and is open to candidates in USA. Formedics is transforming healthcare communication through digital platforms, AI/ML technology, and healthcare professional engagement solutions. The Senior Account Manager leads complex, high-value client programs from post-sale transition through reporting, ensuring timely launches, compliance, performance optimization, and client satisfaction. The role also drives account growth, improves operational processes, and mentors Account Managers and Account Coordinators.
Responsibilities
- Serve as the senior day‑to‑day client contact for assigned accounts, owning relationship health, satisfaction, and long‑term partnership
- Lead executive‑level client conversations, delivering insights, recommendations, and performance narratives aligned to client objectives
- Act as a brand representative and trusted advisor for Formedics, balancing client advocacy with internal standards and business priorities
- Handle escalated client challenges and guide resolution with confidence and accountability
- Oversee end‑to‑end execution of complex and multi‑channel programs, ensuring on‑time, compliant launches that support revenue recognition
- Lead timelines, dependencies, and milestones across cross‑functional teams using SmartSheet or similar tools
- Oversee Medical Legal Regulatory workflows, ensuring quality, compliance, and speed while minimizing rework
- Proactively identify risks that could impact launch timing, scope, or revenue, and drive mitigation plans
- Translate sales strategy, client goals, and market context into comprehensive execution plans teams can deliver against
- Enter, manage, and oversee campaign setup and IO accuracy in Boostr, Formedics’ order management system, ensuring alignment with sold programs, financial integrity, and billing readiness
- Maintain tight alignment between Sales, Client Services, Operations, and Finance through disciplined Boostr management and documentation
- Identify growth opportunities within accounts and partner with Sales to drive renewals, expansions, and upsell strategies
- Apply deep expertise in digital marketing, HCP engagement, and pharmaceutical compliance to guide execution and client recommendations
- Analyze performance data across programs, identify trends, and deliver optimization guidance that improves outcomes and supports renewal conversations
- Ensure reporting and insights reflect strategic value, not just tactical delivery
- Support and operationalize advanced engagement models while maintaining consistency, quality, and scalability
- Lead process improvement initiatives, identifying inefficiencies and authoring documentation or best practices
- Set execution standards for the team by modeling organization, rigor, and accountability
- Mentor and support Account Managers and Account Coordinators through coaching, feedback, and prioritization guidance
- Provide Boostr and workflow guidance, reinforcing best practices and data hygiene as the system of record
- Partner with leadership to support onboarding, training, and continuous improvement across Client Services
Skills
- 5-7 years of experience in account management, client services, or marketing strategy, preferably in healthcare, pharmaceutical, or digital media
- Proven experience managing multi-million-dollar accounts and delivering results
- Strong project management skills with the ability to balance multiple priorities in a fast paced, deadline-driven environment
- Excellent verbal and written communication, presentation, and negotiation skills
- Familiarity with order management and project management tools (e.g., Boostr, SmartSheet, Monday.com)
- Understanding of healthcare compliance processes (MLR) and complex organizational structures
- Analytical mindset with the ability to translate data into actionable strategies
- Highly organized, detail-oriented, and client-focused
Benefits
- Remote or hybrid work options
- NJ-based office access
- Company-sponsored events and professional development programs
- 401(k) plan and medical benefits including dental and vision
- Life insurance and paid time off
- A collaborative, growth-focused work environment
Company Overview