Note: The job is a remote job and is open to candidates in USA. Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets. The Provisioning Engineer contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment activation and oversees the provisioning landscape, managing and monitoring systems to ensure reliability.
Responsibilities
- Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
- Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours
- Monitor and manage full stack Incognito provisioning
- Monitor and manage Cisco PNR, RDU DOCSIS provisioning
- Monitor and manage regional IP assignment and usage as related to HSD services
- Proactively anticipate service needs and changes and react accordingly
- Work with other team members to provide support and backup
- Assist with the development, analysis, configuration, and implementation of service changes
- Project planning, including cost analysis and timeline estimates
- Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues
- Working with other regional engineers in testing of new products and services
- Work with vendors and other third-parties as necessary for product support and integration
- Participate in future technology direction discussions leveraging experience and active research
- Documentation of systems and application design and configuration
- Participate in off-hours maintenance as necessary
Skills
- 5+ years in the Cable/MSO environment or similar industry
- Good understanding of DOCSIS, IP Video, and Packet Cable
- Understanding of eMTA, cable modems and ONT/ONU operations
- Knowledge of control platforms (DAC, CMTS, OLT, vCMTS)
- Good understanding of IP4 and IP6
- Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
- Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancers
- Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
- Strong working experience with DOCSIS provisioning
- Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS
- Understanding of network connectivity and troubleshooting
- Availability to resolve urgent provisioning environment problems outside of business hours
- Clear and effective communication skills, both written and spoken
- Ability to thrive in a dynamic, fast-paced environment
- Exceptional troubleshooting, analytical and technical aptitude
- Great organizational, time management, and problem-solving skills
- Experience working in a fast paced Agile environment
- Experience with daily operation of Cisco CNR/PRN and RDU/PCP
- Experience with Incognito ecosystem
- Experience building and understanding Cable Modem configuration files
- Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
- Experience with configuration of CPE using TR-069 and related specifications
- MySQL, Perl, PHP, BASH, Tomcat, Apache, NGINX
- Experience with PacketCable and SIP
- Experience with SNMP
- Experience with troubleshooting tools such as Wireshark
- Advanced experience of with Linux based servers and VM technologies
- Working experience with MySQL, MongoDB, MariaDB
- Scripting/coding experience would be preferred (Bash, Python, JSON, YAML, XML)
- AI automation experience, Google based tools
- Pacemaker, fence, Kafka, RabbitMQ
Benefits
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
Company Overview