Note: The job is a remote job and is open to candidates in USA. RealManage is a tech-enabled HOA management company undergoing transformation through portfolio expansion, acquisitions, and new platform capabilities. The Enablement Program Manager owns strategic, time-bound enablement programs from planning through implementation, adoption, stabilization, and transition, while leading change management, field communications, readiness tracking, and operational handoffs.
Responsibilities
- Track and prioritize enablement requests, maintaining workplans, milestones, and dependencies across active programs
- Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement
- Maintain program tracking across active initiatives — risks, dependencies, owners, and timelines — so nothing falls through the cracks
- Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and success criteria
- Prepare status reports and program updates for the Director and Head of Operations
- Own execution of the CM capacity expansion program — the initiative moving Community Managers to larger portfolios
- Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones
- Track field readiness and adoption metrics across all regions, surfacing blockers early
- Manage stakeholder engagement plans for each program, including Regional Presidents and front-line managers
- Document lessons learned, transition requirements, and operational readiness criteria to support formal handoff to Market Operations
- Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training
- Write clear, plain-language communications to Community Managers, Regional Presidents, and field staff
- Develop layered messaging — Regional Presidents receive context and talking points before field-wide messages go out
- Manage M&A-related field communications — acquisition announcements, integration timelines, what changes and what does not
- Run a structured feedback loop — capturing field sentiment after major communications and reporting it back to leadership
- Work with Market Operations to define readiness and adoption metrics for each initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership
- Monitor leading indicators of adoption resistance and escalate early
- Produce field readiness and adoption reports through stabilization periods and provide transition recommendations to sponsors and Market Operations leadership
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to occasionally stand, walk, bend, or reach as needed
- Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies)
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
- Visual acuity to read printed materials, spreadsheets, and computer screens
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
- Ability to work in a standard office environment with moderate noise levels
- Ability to work a standard schedule, with occasional extended hours as required
Skills
- 5–7 years managing field-facing programs in a distributed, multi-region organization - not project support or coordination but owning projects end-to-end
- Strong written communications skills - you write for the person in the field, not for a boardroom
- Structured thinking - you break complex programs into clear workplans with owners and dates
- Comfort holding multiple workstreams simultaneously without losing track of any of them
- A utility player - you can write a change narrative in the morning and update a program tracker in the afternoon
- Naturally organized but not rigid - you build the structure the team needs without being asked and without over-engineering it
- A strong communicator in both directions - you can simplify complex messages and surface field reality upward
- Comfortable with ambiguity and building structure where none exists yet
- Self-directed and remote-ready - you do not need daily oversight to stay on track
- Empathetic to the field - you understand that change is hard and you design programs accordingly
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to occasionally stand, walk, bend, or reach as needed
- Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies)
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
- Visual acuity to read printed materials, spreadsheets, and computer screens
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
- Ability to work in a standard office environment with moderate noise levels
- Ability to work a standard schedule, with occasional extended hours as required
- Experience in a tech-enabled services or property management environment is a plus
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
Company Overview