Note: The job is a remote job and is open to candidates in USA. Community Counseling Solutions is a behavioral health organization providing dynamic, progressive, and diverse supports to improve community well-being. The Electronic Health Record Analyst manages and improves behavioral health EHR systems, supports Epic implementation and workflows, performs data analysis, trains staff, and assists with technical and reporting needs.
Responsibilities
- Provides oversight and guides work processes in managing the Behavioral Health EHR
- Builds and enhances working relationships and workflows with the EHR vendor, CCS analysts, business department, QA specialist, IT, clinical staff and administrators
- Assists with billing, front office and analyst EHR work as necessary
- Identify EHR inefficiencies, propose solutions and implement changes upon approval
- Creates and provides EHR training for staff
- Works with project and business leaders to identify analytical requirements
- Performs data analysis in support of clinical improvement initiatives
- Evaluates patient care data to ensure that care is provided in accordance with guidelines and standards
- Research and disseminate new information relevant to clinical programs
- Respond to pertinent requests for information by other organizations and clients through mail, phone, or email
- Assists, if necessary, in the development of agency QA plan
- When requested, work with the IT Administrator or Executive Director in the development of new programs specific to providing data to inform said development
- Perform work related to the Electronic Health Record (EHR) related to problem solving, data development, training, and informal IT issues
- Assist in upkeep of CCS clinical forms
- At the direction of the IT Administrator, distribute stakeholder satisfaction surveys and compile to measure satisfaction of consumers
- Assists or at times may lead in responsibility for collecting and submitting required reports to payers in a timely manner
- Provide all information in a timely and professional manner
- Help build Epic specific to organizational needs, such as creating new Epic users, provider records, fee schedules, letter templates, connecting and troubleshooting printers and workstations, as well as supporting colleagues
- Will work directly with the Grant County Health Department staff to troubleshoot any Epic related issues, add new staff and workstations to Epic, map printer destinations, and assist the Public Health Director when needed
- Provides support to IT staff to assist with hands on issues that cannot be handled remotely. Example would be resetting networking equipment, setting up hardware and connecting to the network so IT staff can finish the task remotely
- Continually monitor updates to be current in all OCHIN Apps
- Perform other tasks or projects as assigned
Skills
- A bachelor's degree in computer science, IT or a closely related field
- 3-5 years of Information Technology experience, preferably within a healthcare organization
- Experience working with EHR software, preferably Credible and Epic
- Any equivalent combination of education, experience, and/or training may be considered
- Work must be performed with a high degree of accuracy
- Advanced Excel knowledge and experience
- Experience and sound judgement to plan and accomplish goals
- Knowledge of computer operation and databases is essential
- Must have the ability to analyze, model and interpret data
- Use a methodical and logical approach to work and problem solving
- The ability to work effectively with other employees, contractors and the general public
- In depth knowledge of statewide system and guidelines, or the ability to acquire such knowledge
- Good organizational and time management skills are essential
- Must be able to work with minimal supervision
- Must have a working knowledge of standard office equipment to include computer, phone system, and copier and fax machines
- The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality
- Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. Information communicated ranges from routine/basic to complex and confidential information
- LOCATION: John Day or Remote (Will preferably live in Grant County but must reside in one of the 5 counties we serve Umatilla, Morrow, Wheeler, Gilliam, or Grant County )
- Must hold a valid driver's license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings
- Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS
- While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing, and reaching. Sitting for several hours reviewing reports and other written materials and talking on phone. This position may occasionally be required to lift up to ten (10) pounds. Incumbent will occasionally have to reach, bend, kneel and squat when adjusting equipment or retrieving supplies
- The employee needs to be able participate in vehicle travel between partner offices, individual homes, in the community, and to attend required meetings and/or trainings
- Occasional out of area travel and overnight stays will be required for attendance at meetings and/or training
- Experience in electronic health record navigation, including report writing and data mining is preferred
- Knowledge of SQL and advance report writing is preferred
Benefits
- $5,500 Hiring Bonus available until 10/31/2026!
- Health, dental and vision insurance
- 6% initial 401K match
- Potential for tuition reimbursement
- Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at the end of the fiscal year)
- 9 Paid holidays, Community service day
- Floating holiday & 2 Wellness days provided after 1 year introduction
- Workplace Flexibility schedule options available after 1 year introductory period (WFH hours vary by position & schedule)
- Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance
Company Overview