Note: The job is a remote job and is open to candidates in USA. Coupa is looking for a visionary, AI-forward Certification & Credentialing Leader to design, build, and scale our next-generation certification and credentialing programs. In this high-impact role, you will lead the charge in establishing a world-class framework utilizing modern testing technologies to validate real-world readiness and drive immense value across our global network.
Responsibilities
- Define and execute the overarching vision, strategy, and roadmap for Coupa’s tiering certification structure aligned with Go-to-Market (GTM) objectives
- Manage and mature our three-tiered credentialing architecture: Certifications, Micro-certifications, and Certificates of Completion
- Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness
- Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal Job Task Analyses (JTAs) and align assessments with real-world customer personas
- Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance
- Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing
- Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere
- Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings
- Track critical program KPIs, including registration volume, pass/fail rates, renewal data, and financial ROI
- Actively design and deploy AI prompts and utilities to generate exam metadata, tag catalog structures, and pre-test content clarity
- Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates
Skills
- 5+ years of experience directing or leading credentialing, certification, or psychometric exam development programs within a high-growth Enterprise SaaS environment
- Proven experience leveraging Certiverse (or equivalent rapid exam development platforms) and Accredible (or equivalent badging platforms Credly)
- Deep understanding of testing standards, including blueprinting, cut-score studies, beta testing analytics, and item writing techniques
- Forward-thinking experience integrating AI tools (e.g., large language models/Gemini) into business workflows to automate tagging, item generation, or reporting
- A strong bias for action with demonstrated experience working in Agile project environments (e.g., Asana-driven sprint cycles)
- Exceptional stakeholder management skills to influence cross-functional teams spanning Product, Partner Enablement, and Customer Success
- Bachelor's or Master's degree in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or a related field with equivalent practical credentialing experience
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