Note: The job is a remote job and is open to candidates in USA. MennoMedia publishes Christian discipleship, spirituality, reconciliation, justice, and theology resources from an Anabaptist perspective. The Editorial and Operations Assistant supports publishing operations by managing royalties, contracts, copyright registrations, author communications, subscriptions, periodical orders, and customer service assistance.
Responsibilities
- Sets up product and royalty records and assigns product ISBNs
- Assists royalty processing, including preparation of royalty statement mailings for authors and contributing accurate data entry related to royalty bookkeeping
- Processes payments for author royalties and contracted contributors
- Manages digital organization and retrieval of contract files
- Responds to internal queries regarding details of existing contracts
- Manages copyright registration processes including Library of Congress submissions
- Addresses author queries about royalties, contracts, rights, and orders
- Processes agreements and IRS paperwork for contract writers and editors
- Maintains contributor and freelancer contact information
- Coordinates meet-and-greet calls between new authors and internal teams
- Communicates with authors regarding changes to the status of their rights
- Processes provision of complimentary copies for authors
- Prints and mails manuscripts as requested by editors
- Processes new periodical orders and subscriptions
- Processes subscription renewal payments and emails out renewal notices
- Communicates quarterly subscription order data to fulfillment partners
- Processes orders for comp copies of subscriptions, periodicals, and curriculum
- Provides support to Senior Customer Service Representative in addressing email and phone inquiries, as well as web orders, with a focus on contributors and periodical/subscription processes
- Provides backup support to Customer Service via order entry for high-volume seasons and vacation coverage
Skills
- Potential for remote work from: GA, IL, IN, KS, MN, MO, OH, PA, VA
- Daily scheduling is flexible but must include 10am-3pm Eastern Time
- Completion of a bachelor's degree •or• experience in the workforce demonstrating a comparable ability to achieve goals and complete assigned projects on required timelines
- Demonstrated ability to learn new skills and processes to complete tasks as assigned
- Highly organized, attentive to detail, accurate in data entry
- Able to independently manage time to complete a varied set of recurring and occasional tasks and to respond to inquiries
- Willing to ask questions and able to actively improve processes to support own work
- Experienced in a professional environment using office tools such as Microsoft Outlook, Word, Excel, and video/phone calls, with the ability to learn other software as needed
- Excellent verbal and written communication skills
- Sustained computer work, seated or standing, throughout work hours
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects
- Repetitive motion
- Substantial movements (motions) of the wrists, hands, and/or fingers, as needed for computer tasks and occasional preparation/sending/opening of mail
- The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
- In-office or hybrid preferred over fully remote work
- Additional US states and Canada will be considered on a case-by-case basis
- Two or more years of experience directly related to the above responsibilities
- Experience related to contracts or royalties
- Experience with making bookkeeping entries
- Experience with customer service via phone or email
- Experience with customer orders and/or invoices
- Experience in the field of publishing
- Knowledgeable about Mennonite/Anabaptist churches, values, and culture
- Verbal and written Spanish-language competency is a plus
Benefits
- 403(b) retirement contribution (employer contributes, equal to 8% of employee compensation rate)
- Paid vacation (a minimum of two weeks, dependent upon experience)
- Paid holidays (11)
- Paid sick leave
- Health/dental/vision insurance
- Worker’s compensation, life, and disability insurance
- Daily scheduling is flexible but must include 10am-3pm Eastern Time.
- In-office or hybrid preferred over fully remote work; potential for remote work from GA, IL, IN, KS, MN, MO, OH, PA, VA
Company Overview