Note: The job is a remote job and is open to candidates in USA. The employer is a top-tier legal discovery and managed services provider. The eDiscovery Project Manager serves as the primary client-facing contact, overseeing matters from initial setup through completion, coordinating internal departments and external providers, tracking deadlines, and ensuring high-quality client service.
Responsibilities
- Onboard and Manage Various Cases
- Serve as primary point of contact for the case team
- Work closely with clients to set up projects, including price quotes, job turnaround estimates, and job specifications
- Continuously track multiple projects and jobs within each department to ensure deadlines are met. Work closely with production to ensure proper allocation of resources based on deadlines
- Serve as a liaison between the company, production, and the client. Communicate frequently with clients to troubleshoot issues and provide status updates according to the client’s preference
- Keep other PMs up to date with enough information so that they can step in at a moment’s notice
- Keep current project-related documentation including, but not limited to, job order, job authorization, client profile, tracking log, client job status summary, Summation/STARS, and label of coming deliveries
- Utilizing its methodology for case management, the Project Manager will work with the case team from inception through the resolution of the matter
- Upkeep of WBOS Tracking Requirements and making sure that all departments update billing information in a timely manner
- Satisfy project schedules including production deadlines and data delivery dates
- Track required information for data received and transitioned to and from clients on all projects
- Onboard, manage, and complete various cases
- Escalate issues raised by Project Coordinators and other departments as necessary
- Assist Department Directors, Client Directors, and Project Coordinators with gathering information and background used in the preparation of reporting
Skills
- The Project Manager must be located in one of the following states: Illinois, New Jersey, New York, California, Florida, Texas, South Carolina, Washington, D.C., Maryland, Pennsylvania, Connecticut, or Georgia
- Please do not apply to this role if you do not have eDiscovery experience
- Bachelor's Degree in computer science or MIS, or equivalent work experience
- Desired experience in the electronic discovery industry, preferably as a project manager
- Working knowledge of operations, including document imaging, printing, coding, and electronic data processing
- Ability to oversee multiple tasks simultaneously and to prioritize appropriately
- Strong oral and written communication skills to effectively communicate with clients and staff
- Ability to work well under pressure and meet tight deadlines
- Excellent customer service skills
- Knowledge of Excel, Word, and Outlook
- Strong Relativity skills
- JD preferred
- RCA preferred
- Familiarity with eDiscovery applications, tools, and technologies including Relativity, Microsoft Office Suite, Concordance, among others
- Networking knowledge and experience with Windows applications and operating environment
- Experience with Hosting platforms such as Relativity, Clearwell, Catalyst, etc
- Previous management experience including experience developing budgets and workflow strategies
Benefits
- Opportunities for growth and advancement
- A highly collegial and collaborative work environment
Company Overview