Note: The job is a remote job and is open to candidates in USA. Glassworks London is an independent women's fashion retailer with design-led boutiques, ecommerce operations and its own womenswear collections across the UK, USA and international markets. The Ecommerce Trading & Site Operations Manager will manage and improve Shopify Plus trading, merchandising, product discovery, customer journeys, analytics, CRO and ecommerce app performance. The role will also maintain reporting and coordinate with cross-functional teams in a remote environment.
Responsibilities
- Manage day-to-day Shopify Plus trading and site execution
- Improve homepage, collection, product and promotional visibility
- Improve product setup, tagging, categorisation, filtering and merchandising logic
- Build better collection structures around customer buying moments such as occasion wear, weddings, gifting, workwear, holidays, new season and seasonal edits
- Improve product discovery through navigation, filters, search, related products, colour/product grouping and onsite merchandising
- Monitor ecommerce funnel performance, including sessions, conversion rate, product views, add-to-cart, checkout, revenue, AOV and returning customers
- Use Shopify analytics, GA4, Google Search Console, heatmap/session tools and app reporting where available
- Identify drop-off points, broken journeys, 404s, weak pages and practical CRO opportunities
- Improve use of ecommerce apps such as recommendations, upsell, cross-sell, returns, loyalty, search/filtering and onsite customer experience tools
- Support better onsite treatment for VIP, repeat, UK, USA and international customers
- Improve product descriptions, collection copy, SEO hygiene and supporting pages where commercially relevant
- Maintain clear ecommerce trackers, issue logs, weekly reporting and recommended actions
- Work with marketing, brand, product, fulfilment and customer service without needing constant supervision
Skills
- Strong hands-on Shopify Plus or Shopify experience
- Experience improving ecommerce trading, merchandising, product discovery and customer journeys
- Strong product data, taxonomy, collection and filtering instincts
- Evidence of growing an established ecommerce channel, not just maintaining a website
- Commercial judgement across revenue, conversion, AOV and customer experience
- Confidence with Shopify analytics, GA4, Google Search Console and CRO tools
- Understanding of ecommerce apps, including recommendations, returns, search/filtering, loyalty or upsell
- Ability to prioritise changes, tests and approval-sensitive areas
- Strong written communication, organisation and follow-through in a remote environment
- Good visual judgement and respect for brand approval processes
Benefits
- Full-time remote role
- Reliable overlap with UK working hours
Company Overview