Note: The job is a remote job and is open to candidates in USA. The American Academy of Physician Associates is dedicated to supporting continuing medical education initiatives. The eLearning Program Manager will focus on implementing and optimizing eLearning programs and managing the Learning Management System, collaborating with various teams to ensure effective delivery of CME activities.
Responsibilities
- Collaborating with staff and subject matter experts (SMEs) to ensure CME and eLearning content accuracy
- Effectively managing, building, and testing new CME/eLearning activities
- Supporting LMS‑related components of AAPA annual conference and specialty meetings
- Developing dashboards, generating, and distributing participation and assessment data reports
- Developing standard operating procedure (SOPs) for routine tasks
- Evaluating processes for continuous improvement
- Troubleshooting user experience issues
- Providing general CME‑related customer support to AAPA members, nonmembers, and staff
- Construct CME activities within the LMS using provided components
- Review content for editorial and visual quality
- Finalize activity materials in collaboration with the CME owner
- Develop corresponding assessments
- Assist with the project management of timelines and deliverables for LMS course construction
- Design and develop interactive eLearning activities using Articulate (Storyline/Rise)
- Assist with execution of CME webinars
- Conduct quality assurance testing of CME activities prior to launch
- Develop and implement Standard Operating Procedures (SOPs) that result in efficient administration of Learning Central
- Manage the CME tech email inbox by troubleshooting issues users experience
- Generate participation and assessment data from the LMS as requested by staff and partners
- Generate revenue and expense reports for product partners
- Support LMS implementations and/or upgrades by conducting testing and documenting results
- Review marketing copy for promotion of CME activities
- Support IT department with implementations and/or upgrades of other systems related to the LMS by conducting testing and documenting results
- Perform other related duties and contribute to special projects as needed to support organizational objectives
Skills
- Bachelor's degree required
- Proficiency with Microsoft Excel, Word and PowerPoint required
- Detail oriented and consistent
- Digitally savvy and technically proficient
- Self-starter and fast learner
- Patient, flexible, and creative problem solver
- Empathetic and customer focused
- Comfortable managing multiple projects and deadlines
- Comfortable working independently as well as collaborating with a team
- Belief in education as a tool for positive behavior change
- Experience within the non-profit sector preferred
- Experience with continuing medical education (CME) or continuing education (CE) credit systems preferred
- Familiarity with medical terminology preferred
- Experience working in web-based systems such as: Learning Management Systems (LMS), Association Management Systems (AMS), Content Management Systems (CMS) preferred
Company Overview