Note: The job is a remote job and is open to candidates in USA. Isolved is an employee experience leader, providing intuitive, people-first HCM technology. The Dynamics Administrator will execute process updates and deploy new solution designs for Dynamics 365 while collaborating with teams to support and enhance the application architecture and functionality.
Responsibilities
- Build and deploy solution design according to project timeline
- Write test plans and perform system validation test for new release previews and customizations
- Build custom records, fields, and transactions, saved searches, dashboards, roles and permissions according to best practices
- Work with business and technical personnel to provide application architecture, design, configuration, and support with respect to Microsoft Dynamics 365 platform for Customer Service
- Serve as a Subject Matter Expert (SME) within all aspects of Dynamics including technical requirements, system configuration, user requirements, and system upgrades
- Work collaboratively within the team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD)
- Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues
- Lead and/or participate in analysis sessions with functional super users/ business analyst to determine application requirements for new implementations, and facilitate workshops to demonstrate proof of concepts
- Extend the capability of the application through creation of new entities, forms, workflows, and reports
- Create applicable system-related documentation, including design specifications, application test plans, test cases and system admin guides for Dynamics 365
- Participate as the Dynamics SME representing solutions design for systems related to Dynamics 365
- Document system business flows and assist in building training material for new process designs
- Train other team members in Dynamics 365 best practices
- Provide guidance to the data management team to build integrations related to Dynamics data
- Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions
- Work closely with functional teams to ensure business systems implementations are supported
- Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem
Skills
- 4+ years Dynamics experience in customer support required
- Experience with Dynamics application architecture, designing and building custom workflows
- Experience with Microsoft Power Apps Platform and Flow
- Functional and/or Technical Certifications as deemed appropriate for specialization
- Third party integration experience required
- Understands ERP best practices
- Experience building Dynamics automations
- Expert level in Microsoft Excel (data functions, pivot tables)
- Ability to multitask and meet multiple competing deadlines
- Excellent written and verbal presentation skills
- Great communication skills and ability to work across different teams
- Experienced in standardizing processes, strong organizational skills
- Comfortable telling people 'no' and offering other options
- Basic understanding of accounting principles
- Strong understanding of relational databases
Company Overview
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