Note: The job is a remote job and is open to candidates in USA. Domino Printing Sciences is a global expert in industrial printers, specializing in digital printing presses and traceability solutions. The DP Technical Product Manager will be responsible for all technical aspects of assigned products, focusing on development and cross-functional collaboration to ensure effective product support and training.
Responsibilities
- Manage product training structure
- Ensure training materials are complete and up to date
- Ensure trainers are well versed and capable of delivering fundamentals
- Support training efforts to provide expert level instruction
- Provide escalation management
- Take responsibility for the speedy resolution of all product-related technical issues
- Support the overall escalation process and provide insight and expert level diagnosis as needed
- Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts
- Manage and distribute all technical documentation associated with assigned products
- Take responsibility for the content management and effectiveness of all technical documents, within your given areas of responsibility, on the Knowledgebase System
- Provides technical product support to sales and project management team including: pre-sales support (as needed)
- Fully support trade show events
- Supports Commercial training. Work with the Commercial Product Manager(s) to create agendas and deliver portions of the training
- Partners with the Commercial Product Manager(s) to drive and manage Channel Readiness document (CPM has ultimate ownership, but TPM plays a significant role)
- Manages trial program
Skills
- Bachelor's Degree in a technical field required
- At least 5 years in a related technical, service or military role
- Valid driver's license required
- Willing to travel up to 40%
- Excellent time management skills with a proven ability to meet deadlines
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
- Excellent written and verbal communication skills
- Excellent technical writing skills
- Experience developing and leading training classes
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and ask for help when necessary
- Strong knowledge of Microsoft Office – Excel; PowerPoint, Word, Access and other database packages
- Strong background in troubleshooting and configuring Windows PCs, computer networks, and applications
- Knowledge of PLC communications and industrial protocols such as Ethernet/IP, EtherCAT, etc
- Familiarity with factory automation solutions in production line environments
- Knowledge of control systems, network topology and enterprise systems
- Previous experience in product management, product ownership, or technical product management a plus
Benefits
- PPO and High-Deductible Health Plans
- Health Savings Account with Employer Contributions
- Flexible Spending Accounts
- Dental and Vision Plans
- Company paid Life and AD&D Insurance, short-term and long-term disability insurance
- Voluntary life and AD&D insurance for employees and eligible dependents
- 401(k) Retirement Plan with generous employer match
- Voluntary benefits such as pet insurance and legal assistance
- Paid Parental Leave and Paid Volunteer Day
- Vacation, Sick Days, Floating Holidays and Company Holidays
- Annual Bonus
- Summer Friday Program that runs from May to October
- Company closure between Christmas and New Years
- Hybrid or fully remote work schedules
- Please note, due to business needs these programs may not be available for all positions
Company Overview