Note: The job is a remote job and is open to candidates in USA. Cenicor Technologies Inc. is seeking a Senior DocuSign Technical Consultant and Integration Engineer to manage and enhance an enterprise DocuSign eSignature platform. The role is responsible for platform administration, workflow configuration, enterprise integrations, API development, automation, production support, security, and compliance, while serving as the primary technical subject matter expert.
Responsibilities
- Administer, configure, maintain, and support the DocuSign eSignature platform across enterprise business functions
- Design and maintain templates, envelopes, workflows, routing rules, recipient configurations, and bulk-send processes
- Design, develop, and troubleshoot DocuSign REST API, SDK, and webhook integrations
- Integrate DocuSign with Salesforce, Workday, Malbek, and other enterprise applications
- Develop automated document-routing and signature workflows
- Configure and support SSO, SAML, authentication, user provisioning, and access controls
- Manage DocuSign audit trails, reporting, monitoring, and compliance controls
- Provide L3 production support, incident resolution, troubleshooting, and root-cause analysis
- Serve as the primary DocuSign technical SME and escalation point for complex issues
- Support platform upgrades, releases, configuration changes, testing, and production deployments
- Partner with business stakeholders and architecture teams to gather requirements and develop scalable solutions
- Identify opportunities for automation using Power Automate, RPA, Python, APIs, and webhooks
- Monitor platform availability, KPIs, SLAs, incident trends, and operational risks
- Maintain technical documentation, integration specifications, support procedures, and runbooks
- Coordinate with vendors and internal teams on product issues, enhancements, releases, licensing, and platform roadmap
- Support security, compliance, disaster recovery, and business continuity activities
Skills
- • 8+ years of progressive IT experience in application support, administration, integration, engineering, or application delivery
- • 5+ years of hands-on DocuSign eSignature experience in an enterprise environment
- • Strong experience with DocuSign administration, templates, workflows, routing rules, bulk send, and user management
- • 3+ years of hands-on experience with DocuSign REST APIs and/or SDKs
- • Strong experience with webhooks and enterprise integrations
- • Experience integrating DocuSign with Salesforce, Workday, Malbek, or similar enterprise applications
- • Hands-on experience with SSO/SAML, authentication, identity management, and access controls
- • Strong L3 troubleshooting and production support experience
- • Experience with ITIL Incident, Problem, Change, and Release Management
- • Strong requirements gathering, stakeholder management, communication, and documentation skills
- • Ability to work effectively with globally distributed business, IT, and vendor teams
- • Experience with Microsoft Power Automate, RPA, Python, or similar automation technologies
- • Experience with middleware and event-driven integration architectures
- • Knowledge of application security, audit, compliance, and data protection
- • Experience supporting enterprise SaaS platforms
- • Experience with application modernization and technology roadmaps
- • Experience with Agile/Scrum methodologies
- • Vendor management experience
Benefits
- Remote work arrangement
Company Overview