Note: The job is a remote job and is open to candidates in USA. UNTD Solar is a growing company focused on delivering clean, reliable solar energy solutions to residential and commercial customers. The Account Manager will maintain and grow customer relationships, manage accounts throughout the customer lifecycle, coordinate issue resolution, and support billing, renewals, upgrades, and retention efforts.
Responsibilities
- Serving as the primary point of contact for assigned accounts
- Managing the customer lifecycle from onboarding through ongoing support
- Ensuring clients understand their solar solutions and performance
- Coordinate with internal teams to resolve issues
- Monitor project timelines
- Support billing, contract renewals, and upgrades
- Identifying upsell and cross-sell opportunities
- Preparing account reports
- Using CRM tools to track interactions and maintain accurate records
Skills
- Strong customer relationship management skills, including experience serving as a primary point of contact and managing multiple accounts
- Ability to use CRM and other digital tools to track interactions, prepare reports, and maintain accurate account documentation
- Solid organizational and time-management skills, with the ability to prioritize tasks in a remote, fast-paced environment
- Clear, professional communication skills, both written and verbal, with the ability to explain technical concepts in accessible terms
- Analytical and problem-solving skills to address customer issues, interpret data, and recommend appropriate solutions
- Bachelor's degree in Business, Communications, or a related field, or equivalent relevant experience
- Comfort working independently in a remote setting while collaborating effectively with cross-functional teams
- Background in energy, solar, or technology services is beneficial, along with an interest in renewable energy and sustainability
Benefits
- Full-time remote role
- Opportunities for professional growth in the renewable energy sector
Company Overview