Note: The job is a remote job and is open to candidates in USA. MCI is hiring an entry-level Dispatch Customer Service Representative to provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. The role also involves coordinating with vendors and partners through outbound calls to support dispatch operations and smooth service delivery.
Responsibilities
- Answer inbound calls and place outbound calls in a courteous, professional manner
- Listen to customers, understand their needs, and provide effective resolutions
- Coordinate with vendors and partners to manage dispatch operations
- Accurately document customer claims and update internal systems
- Follow all policies, scripts, and procedures to ensure compliance and consistency
- Use training and knowledge resources to provide accurate, timely support
- Handle sensitive information with confidentiality
- Escalate complex issues to supervisors or managers as needed
- Troubleshoot, problem-solve, and ensure first-call resolution whenever possible
- Attend training sessions and stay up to date on program updates and processes
- Meet all attendance, reliability, and scheduling requirements
Skills
- Must be **18+ years old** with a **high school diploma or equivalent**
- Strong **English communication skills** (oral and written)
- **Computer proficiency**: data entry, Windows PC navigation, and ability to learn new systems
- Basic knowledge of **Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)**
- Typing speed of **20+ WPM** with accuracy
- Excellent **organization, troubleshooting, and conflict resolution** skills
- Customer-first mindset: empathetic, patient, and responsive
- Ability to **multi-task, self-manage, and stay focused** in a fast-paced environment
- Strong **team player** with positive interpersonal skills
- Must be authorized to work in the country where the job is based
- 1+ year of experience in **customer service, technical support, inside sales, back-office, chat, or administrative roles**
- **State or federal work experience**
Benefits
- Remote work-at-home
- Paid Time Off: Earn PTO and paid holidays
- Daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars
- Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment
- All employees have access to MEC medical plans after just 30 days
- Benefit options vary by location
- Retirement savings programs, where available
- Short-term disability coverage
- Life insurance options
- Accident and critical illness insurance
- Significant advancement opportunities, with a focus on internal promotions
- Paid training
- Team-oriented culture that fosters collaboration and engagement
- Casual dress code
Company Overview