Note: The job is a remote job and is open to candidates in USA. MRO is seeking a Disability Quality Analyst to support disability and FMLA medical-record requests. The role reviews, processes, and releases records, ensures compliance and accuracy, manages documentation and payments, assigns forms, and provides professional customer service while protecting patient privacy.
Responsibilities
- Creating invoices for disability/FMLA forms in accordance with MRO Clinics policies/procedures
- Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests
- Applying accurate data to charts processed in accordance with MRO Clinics policies/procedures, when necessary
- Contacting patients/requesters to collect payment on pending disability/FMLA forms
- Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary
- Providing world-class customer service to patients and clients while ensuring patient privacy
- Handling high call volumes while maintaining a high level of service and professionalism
- Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time
- Reports to the Director of Operations as necessary
Skills
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA/Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma or equivalent required
Benefits
- Remote work arrangement
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Company Overview