Note: The job is a remote job and is open to candidates in USA. Care.com is a consumer technology company focused on helping people find trusted care for their loved ones. The Director of Technical Product Management will lead trust and safety technology product teams, driving solutions for background checks, continuous monitoring, payment fraud detection, and identity verification. The role partners cross-functionally to improve customer experiences, automate operations, define product roadmaps, and measure safety and retention outcomes.
Responsibilities
- Mapping the customer journeys on both sides of the marketplace to identify the experiences that drive customers to seek support from our customer-facing teams
- Identifying and realizing opportunities for automating manual processes related to trust and safety operations, including background checks, continuous monitoring, payments fraud detection, and identity verification
- Partnering across operations, policy, engineering, business intelligence, marketing, legal, and other product teams to develop solutions that reflect user needs, business objectives, and technical feasibility
- Conducting market research and competitive analysis to stay up-to-date with industry trends and best practices in content moderation, background checks, and identity verification tools
- Defining product benchmarks and leading the development of dashboards that will provide telemetry into our impact on customer safety, experience, and retention
- Continuously prioritizing your roadmap and project deliverables in an environment that changes significantly in short periods of time
- Taking initiative to drive quality improvements across different teams, even when you are not directly responsible for their features
- Setting up processes that will ensure your ability to deliver end-to-end products on-time in an extremely fast-paced environment
Skills
- 10+ years of product management or equivalent experience
- Demonstrated ability to lead cross-functional teams, solve complex problems, and produce high-quality results
- Experience with techniques to develop the right minimum viable products, as well as optimizing existing products
- Strong experience defining product vision & roadmaps, driving execution activities, measuring results
- A data-driven approach, with the ability to make decisions based on internal and external data
- Experience with vendor API integrations
- Understanding of the challenges in delivering a safe and trustworthy product with minimal friction for good actors
- Demonstrated ability to lead cross-functional teams to solve complex problems and produce high-quality results across multi-platforms (Desktop, Mobile Web, iOS/Android Mobile Applications)
- Ability to work in a fast-paced, start-up environment
- A strong communicator and team collaborator, with great written and verbal skills
- Experience working for a tech company
- Preference for experience with content moderation, background checks, payments fraud detection, and identity verification
- Preferably a consumer-oriented or marketplace service
- Local to Dallas Texas or open to relocating
Benefits
- Annual bonuses
- Short- and long-term incentives
- Health insurance coverage
- Life insurance
- Disability insurance
- A generous 401K employer matching program
- Paid holidays
- Paid time off (PTO)
- Remote work
Company Overview
Company H1B Sponsorship