Note: The job is a remote job and is open to candidates in USA. Ramp is building the smart infrastructure for finance teams, and they are seeking a Director of Technical Consulting to lead the post-sales Technical Consultant organization. This role will focus on technical implementation, integrations, and scaling the team to ensure successful activation for complex customers.
Responsibilities
- Lead and develop Ramp’s Technical Consulting organization, including frontline managers and a growing team of Technical Consultants
- Define the operating model for Technical Consulting: team structure, capacity planning, engagement rules, escalation paths, and a clear partnership model with Customer Success, Account Management, and Forward Deployed Engineering
- Build repeatable, high-quality technical implementation and activation motions for enterprise and strategic customers with complex integration needs
- Help the team navigate technical tradeoffs across APIs, data flows, identity, HRIS, ERP, and other connected systems, while keeping customer solutions scalable and aligned with Ramp’s product strategy
- Partner with Product and Engineering to turn recurring customer needs and implementation friction into better product capabilities, technical assets, and prioritized roadmap input
- Establish a practical set of KPIs for implementation quality, activation, technical risk, capacity, customer outcomes, and team impact
- Coach managers and ICs to balance customer urgency with disciplined scope management, avoiding one-off custom work when a repeatable solution is the better long-term answer
- Serve as a senior escalation leader for complex customer situations, bringing clarity, accountability, and strong cross-functional judgment when technical delivery is at risk
- Work with Sales and Account Management on clean handoffs, technical context, and customer growth opportunities when technical partnership is needed. This is a post-sales delivery role, not a quota-carrying pre-sales leadership position
Skills
- 10+ years of experience leading customer-facing technical delivery in SaaS, fintech, infrastructure, or enterprise software. Relevant backgrounds include Technical Consulting, implementation, Professional Services, Technical Account Management, Solutions Architecture, or similar post-sales technical functions
- 5+ years of people leadership experience, including experience leading managers and building or scaling technical teams
- Experience in a high-growth company where you helped make a technical post-sales motion more enterprise-ready
- A track record of leading multi-month, complex customer implementations involving integrations, technical dependencies, and multiple internal and external stakeholders
- Strong technical implementation judgment. You can discuss integration design, APIs, data flows, system constraints, and implementation tradeoffs with credibility; you do not need to be the primary custom-code builder
- Experience working closely with Product and Engineering to turn customer needs into scalable solutions rather than repeated one-off work
- Demonstrated ability to build operating mechanisms: capacity models, implementation standards, metrics, escalation processes, team rituals, and cross-functional decision paths
- Clear, concise executive communication and strong stakeholder management, especially in high-stakes customer and internal situations
- Comfort operating in ambiguity and building where process, tooling, and ownership are still evolving
- Experience with financial systems, spend management, accounting workflows, controllership needs, or enterprise finance products
- Familiarity with systems commonly connected to Ramp, including ERP, HRIS, identity, or procurement platforms
- Experience using AI tools to improve technical troubleshooting, operating workflows, knowledge management, or customer implementation
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation support to NYC or SF (as needed)
Company Overview
Company H1B Sponsorship