Note: The job is a remote job and is open to candidates in USA. The American Board of Foot and Ankle Surgery (ABFAS) is a reputable organization dedicated to advancing podiatric surgical care. As the Director of Strategic Operations, you will modernize systems and processes while enhancing organizational effectiveness and governance support for the board and volunteer leadership.
Responsibilities
- Partner closely with the CEO/Executive Director to support effective governance processes for the board, committees, task forces, and volunteer leaders
- Develop and maintain governance calendars, agenda planning tools, workflows, templates, support materials, and documentation standards aligned with ABFAS bylaws, policies, committee charges, and organizational priorities
- Coordinate governance-related activities, including tracking decisions, assignments, and follow-up items to promote accountability and continuity
- Support periodic review of governance practices, committee structures, volunteer engagement processes, and decision-making workflows
- Review ABFAS bylaws and, when appropriate, recommend updates that reflect organizational needs and established governance practices
- Maintain strong working relationships with the CEO, COO, department leaders, and volunteer leadership
- Supervise the staff member responsible for meeting coordination, volunteer engagement, and related operational support
- Ensure board, committee, volunteer, staff, and stakeholder meetings are planned and executed in accordance with established expectations, timelines, policies, and service standards
- Oversee the tools and practices that support meeting preparation, communication, documentation, follow-up, and issue escalation
- Partner with executive leadership, department heads, and volunteer leaders to support effective committee operations and consistent volunteer experience
- Monitor and improve meeting and volunteer engagement processes to strengthen service, continuity, and organizational accountability
- Identify process gaps, clarify workflows, document procedures, and develop tools that improve consistency, execution, and accountability
- Facilitate cross-departmental collaboration and coordinate initiatives involving process improvement, policy implementation, system integration, organizational change, and strategic execution
- Help departments align interdependencies, handoffs, decision rights, timelines, resource needs, and ownership
- Support the translation of strategic priorities into practical project plans, operating routines, documentation standards, and measurable outcomes
- Oversee the creation, review, revision, dissemination, and maintenance of organizational policies, SOPs, forms, templates, and related operating documentation
- Establish and maintain standards for version control, review cycles, approval workflows, document retention, and communication of policy and process changes
- Maintain a centralized knowledge management structure for policies, SOPs, templates, forms, governance records, process maps, and related documentation
- Collaborate with department leaders and subject matter experts to ensure procedures remain accurate, current, and useful
- Coordinate centralized tracking of key contracts, renewal dates, notice requirements, and related follow-up in partnership with department owners and legal counsel as needed
- Establish quality improvement practices that promote consistency, accuracy, reliability, compliance readiness, and continuous learning
- Create mechanisms to review process performance, identify recurring issues, document lessons learned, and implement improvements
- Partner with department leaders to identify operational risks, documentation gaps, training needs, and opportunities to strengthen internal controls
- Maintain or coordinate tracking systems for recurring compliance-related obligations
- Provide concise updates to the COO, CEO, and executive leadership on governance, organizational effectiveness, process improvement, and quality priorities
Skills
- Bachelor's degree with 8+ years of progressive leadership experience in association, nonprofit, or related operations
- Demonstrated ability to lead cross-functional initiatives and translate strategic priorities into practical workflows, SOPs, systems, and accountability measures
- Excellent written and verbal communication skills, including the ability to prepare clear materials for executives, board, staff, and volunteer audiences
- Strong judgment, discretion, attention to detail, and follow-through, with the ability to manage multiple priorities in a lean mission-driven organization
- Proficiency with Microsoft 365 tools and comfort using shared systems, templates, dashboards, and documentation platforms
- Advanced degree or relevant certification in nonprofit or association management, governance, organizational effectiveness, quality improvement, compliance, or project management preferred
- Experience working with boards, committees, volunteers, executive leadership, or complex stakeholder groups is strongly preferred
Benefits
- Generous paid time off
- 100% employer-paid medical, dental, vision, and life insurance for employees
- A 4% retirement match
- Fully remote position with domestic travel up to 10% throughout the year
Company Overview