Note: The job is a remote job and is open to candidates in USA. Clinisys is seeking a Director, Strategic Client Growth to lead strategic customer growth and enterprise adoption of its solutions. The role owns multi-year growth strategies, transformation roadmaps, executive relationships, and cross-functional orchestration across strategic client organizations, while leveraging AI-enabled operating practices.
Responsibilities
- Own and maintain multi-year enterprise adoption strategies for assigned strategic clients
- Establish growth plans that drive deployment expansion across laboratories, business units, geographies, and operational functions
- Identify barriers to enterprise adoption and lead cross-functional efforts to eliminate them
- Monitor growth opportunities, deployment progress, and strategic account health
- Own enterprise deployment sequencing strategies aligned to customer objectives and Clinisys capabilities
- Drive executive alignment around long-term expansion goals
- Lead enterprise transformation initiatives that support adoption of Clinisys solutions across strategic client organizations
- Establish governance frameworks and executive steering committees that enable long-term success
- Align internal investments and priorities with customer transformation objectives
- Ensure organizational readiness across client and Clinisys stakeholders
- Own and maintain multi-year transformation roadmaps aligned with customer business outcomes
- Build trusted relationships with executive sponsors and senior stakeholders
- Engage regularly with C-Suite, Lab Directors, Quality Leaders, Scientific Executives, and Business Leaders
- Lead Executive Business Reviews, strategic planning discussions, and transformation steering sessions
- Serve as a strategic advisor to customer leadership teams
- Act as a senior escalation point for issues that may impact enterprise growth and adoption
- Direct cross-functional workstream execution across Product Management, Product Development, Professional Services, Support, Solution Architecture, Sales, and Account Management
- Establish accountability and alignment around strategic customer objectives
- Escalate risks and organizational constraints that may inhibit deployment success
- Influence prioritization and resource allocation decisions across multiple functions
- Ensure future implementation, support, and product capacity aligns with strategic growth plans
- Represent strategic customer priorities within internal planning processes
- Provide business context that supports roadmap decisions and investment prioritization
- Help identify product capabilities necessary to support enterprise expansion objectives
- Partner with Product Management and Engineering leadership to align delivery investments with future deployment opportunities
- Advocate for scalable solutions that benefit both strategic customers and the broader Clinisys customer base
- Define and measure strategic success indicators
- Track enterprise adoption progress and transformation milestones
- Govern value realization against business objectives
- Partner with customers to establish measurable outcomes and success criteria
- Develop corrective action plans when adoption objectives are at risk
- Utilize AI technologies to accelerate decision-making and strategic planning
- Apply AI-assisted analysis to customer adoption trends, deployment risks, and growth opportunities
- Identify opportunities to improve customer outcomes through AI-enabled operating practices
- Promote responsible AI adoption across client engagement and transformation activities
- Continuously evaluate emerging AI capabilities that may enhance client growth and transformation efforts
Skills
- * 10+ years implementing and scaling enterprise software, preferably LIMS, LIS, lab informatics, or healthcare technology in laboratory, clinical, or healthcare settings
- * Experience leading multi-year transformation, modernization, or enterprise adoption initiatives
- * Proven ability to build trusted relationships with VPs, C-suite leaders, and senior executives
- * Experience in management consulting, enterprise transformation, customer strategy, business operations, strategic accounts, or customer success leadership
- * Experience leading cross-functional initiatives in matrixed organizations through influence
- * Ability to align commercial, operational, technical, and strategic objectives across stakeholders
- * Demonstrated use of generative AI to improve planning, analysis, communication, decision-making, or execution
- * Strong business acumen balancing customer goals, operational constraints, and growth opportunities
- * Bachelor's degree in Science, Engineering, Information Technology, Healthcare, Business, Biology, or equivalent
- * Executive Presence and Relationship Management
- * Strategic Thinking and Business Acumen
- * Customer Advocacy and Outcome Orientation
- * Cross-Functional Leadership and Influence
- * Enterprise Transformation Leadership
- * Strategic Account Planning and Execution
- * AI Literacy and AI-Enabled Productivity
- * Ability to Drive Results Through Influence Rather Than Direct Authority
- * Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine
- * 25-30% travel may be required
- * Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
- * Exposure to hazardous materials or various weather conditions
- * Travel to client sites that can pose risk associated with healthcare organization
- * May be required to follow customer location health and safety requirements
- * Master's degree in Business Administration, Healthcare Admin, IT, Engineering, or related field
- * Experience leading enterprise technology adoption, change management, or multi-site deployments in laboratory or healthcare settings
- * PMP certification or equivalent and proven track record of program delivery
- * Laboratory, healthcare, public health, environmental, life sciences, or regulated testing experience with first-hand knowledge of customer challenges
- * Experience managing strategic global accounts with multi-site or multi-region deployments
- * Experience influencing product strategy, roadmap investment, and prioritization with Product teams
- * Experience leading large-scale change management and technology adoption initiatives
- * Familiarity with SaaS models, ARR growth, retention, platform adoption, and enterprise expansion
- * Experience using AI-enabled analytics, automation, agentic workflows, or generative AI in customer-facing or operational leadership roles
Benefits
- Fully remote work arrangement
- Health and wellness benefits
- 401 (k) Savings Plan
- Stock incentive programs
- Paid time off
- Parental leave
- Tuition assistance
- For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
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